Integrations

Connect once. Keep your systems.

Ersona works with the PMS and channels you already run. Your PMS stays the system of record.

Book a demo with my PMS

Works with the hotel systems you already use.

WhatsApp through the WhatsApp Business Platform, from your own number.

Technology partners

Available in the marketplaces your hotel already trusts.

Find Ersona in the Guesty, MiniHotel and Optima marketplaces - backed by partnership agreements, not just an API key.

Also connected

More hotel systems, same idea.

Reservation context for every conversation - and, where the PMS inbox is connected, replies inside it.

Guest channels

Wherever the guest writes from.

One conversation view, the same guest context, and rules per channel for what Ersona handles.

  • WhatsApp Business

    Guests message your number; Ersona replies with the reservation in view and sends your approved journey messages.

  • VoiceInbound · Outbound · Routing

    Ersona answers in the caller’s language with the reservation in view, calls guests back and routes to a person when your rules say so.

  • Instagram, Messenger and Telegram

    Instagram, Messenger and Telegram messages land in the same conversation view, each with its own rules.

  • Email

    Guest email is handled like any conversation; journey emails go out from your templates.

  • Website chat

    Pre-booking questions answered on your site, with a path to your booking engine.

  • OTA inboxes (Airbnb, Booking.com)

    Answered through your Hostaway or Guesty connection, with the booking source shown.

Booking and payments

Where intent becomes a booking.

What Ersona can complete depends on the provider.

  • Booking engine

    In website chat and WhatsApp, Ersona answers with live availability and offers within your discount rule. On Hostaway it completes the booking after secure payment; on Guesty it opens an inquiry for the host; on other engines it sends your booking link. It never takes card details in chat.

  • WebHotelier

    Conversations carry WebHotelier reservation and rate context; booking intent goes to your WebHotelier engine.

  • Payments (hosted checkout)

    Guests pay for extras - late checkout, early check-in, spa, partner services - on a secure checkout, with team approval where you want it.

Don’t see your system? Tell us what you run

Questions

Something not answered here? Write to us

Which PMS systems are supported?

Hostaway and Guesty are connected end to end, including their guest inboxes. Optima, Cloudbeds and MiniHotel provide the reservation and room data behind conversations on Ersona’s own channels. We add integrations based on customer demand.

How long does integration take?

It depends on the PMS. You provide API credentials and we set up and test the connection together - usually well within your first week.

Not sure how your stack fits?

Tell us what you run. We’ll show you what Ersona connects to.

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