Understand · Ask Ersona & analytics
Ask your business. Then act.
Ask Ersona what needs attention, understand why, and have the work carried out - plus the dashboard behind it: response times, resolution rates, direct bookings, upsell revenue and completed work, attributed rather than estimated.
Ask in plain language · Answers from live data · Acts on what you approve
- Ask in plain language
- Answers from live data
- Acts on what you approve
See what Ersona did, what it earned and what it saved.
What it looks like
One question, and the work that follows.
Daniel · Front desk · 08:40
What needs attention today?
Ersona · 08:40
Three things: a guest waiting on a person since last night, an overdue housekeeping task on Room 14, and a booking question from yesterday that nobody answered.
Daniel · Front desk · 08:41
Answer the booking question and reassign Room 14.
Ersona · 08:41
Done - the guest has a reply and Room 14 is with Ana, due 11:00. I’ll tell you if either stalls.
- Question understoodWhat needs attention todayAsk Ersona08:40
- Context gathered1 conversation waiting · 1 task overdue · 1 unanswered leadErsona08:40
- Reply sent to the guestBooking question answeredWhatsApp08:41
- Task reassignedRoom 14 · Ana · due 11:00Tasks08:41
- Team notifiedFront deskNotifications08:41
- Back to you if it stallsBoth items watchedErsona08:41
Illustrative workflowDemo property and data.
How it works
- 01
Ask
“Which properties need attention this week?” - in plain language, from your own data
- 02
Understand
The answer comes with the reservations, conversations and tasks behind it
- 03
Decide, then act
Ask Ersona to carry out what you approve - the work happens in the same place you asked
- 04
Track performance
Response time, resolution rate, handovers - all live
- 05
Measure revenue
Direct bookings, upsells, commission saved
- 06
Measure the effect
Peak times, common questions, escalation patterns, period over period
Both sides, and the line between
What the guest experiences, what your team works in, and where a person enters - as the product works today.
- The guest
- Nothing changes for the guest - this is the manager’s side.
- Your team
- Ask Ersona in plain language - what needs attention, response times, revenue from extras, open tasks - and get the answer with the work that follows queued for your approval.
- Where a person decides
- Every action Ask Ersona proposes waits for you; it reports and prepares, it does not decide.
Works with your systems
Your PMS keeps doing its job. Each guest channel can follow its own rules.
- GuestyPartner · Marketplace
- OptimaPartner · Marketplace
- MiniHotelPartner · Marketplace
- Hostaway
- Cloudbeds
Guests reach you on WhatsApp, the phone, Instagram, Messenger, Telegram, email, your website and the OTA inboxes your PMS relays. Booking goes to your own engine, WebHotelier included. All integrations
Questions
Something not answered here? Write to us
What metrics are tracked?
Average response time, messages handled, automation coverage and human handovers, conversations that needed attention (leads, missing information, failures), direct revenue and commission saved, and performance metrics such as occupancy and ADR.
Can I filter by period or currency?
Yes. The dashboard is filterable by date range and currency, and message activity can be filtered by status, channel and schedule.
How do I prove ROI to ownership?
The dashboard shows commission saved (modelled from your own commission rate), direct revenue and hours saved alongside your operational metrics, so the effect of Ersona sits next to the numbers ownership already tracks.
What can my team ask Ersona to do?
Ask about reservations, listings, guests, conversations, automations and templates in plain language - then ask Ersona to act on what you decide. It is your team’s interface to the same system that handles your guests, so the answer and the action live in one place.
How far back does history go?
Conversation, task and order history is kept from the day you connect, and the dashboard compares periods week over week.
See it on your hotel.
How this works with your PMS, channels and instructions - in a short walkthrough.