Ask Ersona & Live Views

Know what needs your attention.

Ask in plain words, across one property or all of them. Ersona checks your systems and answers with the records, the owner and the next step.

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100-key hotel • One monthPerformance

Booking value closed through conversations: ₪42,800
Extras and upgrade sales: ₪9,600
Staff hours freed up: 54
Inquiries handled without an agent: 86%

Ask it anything. Follow up.

Ask ErsonaCasa Aurora · Villa Serena · Palazzo LumeSynced 2 min ago

What needs my attention today?

Checked 4 sourcesChecked Guest conversations · Ersona Tasks · Staff WhatsApp · Hostaway

Guest conversations · WhatsApp, email and website chat · synced 2 min ago
Ersona Tasks · open and overdue tasks · synced 2 min ago
Staff WhatsApp · acknowledgements and replies · synced 2 min ago
Hostaway · reservations and payments · synced 2 min ago
Scope: All properties · Today

5 things need a person at your three properties today. The group enquiry has waited longest.

RevenueGroup enquiry, 6 rooms 2–4 Dec - no reply for 3 h
Villa Serena · Email · received 11:25
Sofia
Send a group offer
RevenueCard declined twice on a €525 booking
Casa Aurora · Website booking · Jonas Berg · 13:40
Sofia
Send a new payment link
ServiceHeating, Room 3 - not acknowledged for 35 min
Palazzo Lume · Guest WhatsApp · escalated to Dario 13:50
Dario
Call the room or reassign
TeamElena has 2 overdue tasks
Casa Aurora · Tasks · minibar 208, baby cot 301
Elena
Remind Elena or move the cot to Marco
ArrivalLena Novak + 2 arriving ~15:00 - 2 guests not checked in
Casa Aurora · Guest App · reminder sent 10:00
Ersona
Reminder sent 10:00 - the front desk completes the other two on arrival

A review, matched to the stay behind it.

Guest: Lena Novak + 2
Booked via: Booking.com
Talking on: Team WhatsApp
Room: 301 · 14–17 Nov

Matched to stay and room
History in view
Pattern spotted
Giulia sends it to Leo
Leo agreed

3 of 3 · Thu 19 Nov · 09:10

Leo acts on it

ReviewsGiulia · General manager · Casa Aurora

Lena Novak + 28.8

Room 301 · 14–17 Nov · 3 guests · Booking.com

“The breakfast queue on Sunday was long.”

Her stay

11 NovWhatsApp · Asked about parking - paid €54 in the Guest App
11 NovTeam · Space 12 reserved by Marco
14 NovPhone · Called on the way - gate code sent
StayService · No open issues

Pattern

Sunday breakfast queue

Also mentioned by 2 other guests this week

Suggested follow-up

Ask Leo to open the second buffet station on SundaysSent · 09:10
Reply to Lena's reviewDraft ready
Return offer: book direct, parking includedProposed

Ersona · KitchenWhatsApp · Leo · Casa Aurora

Today

ErsonaFeedback · Sunday breakfast queue 3 mentions this week (latest: Lena Novak, Room 301) Suggested: open the second buffet station at 09:00 on Sundays09:10

Good idea - we'll open it from this Sunday 👍09:24

The kitchen gets the pattern and a concrete suggestion - and agrees a change.

Works with your systems

Your PMS stays your system of record.

GuestyPartner · Marketplace
OptimaPartner · Marketplace
MiniHotelPartner · Marketplace
Hostaway
Cloudbeds

All integrations

Questions

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What metrics are tracked?

Average response time, messages handled, automation coverage and human handovers, conversations that needed attention (leads, missing information, failures), direct revenue and commission saved, and performance metrics such as occupancy and ADR.

Can I filter by period or currency?

Yes. The dashboard is filterable by date range and currency, and message activity can be filtered by status, channel and schedule.

How do I prove ROI to ownership?

The dashboard shows commission saved (modelled from your own commission rate), direct revenue and hours saved alongside your operational metrics, so the effect of Ersona sits next to the numbers ownership already tracks.

See it on your property.

A 15-minute tailored demo, your first agent within six hours, a month of refinement - and an Ersona team member alongside you throughout.

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