ErsonaKeep Guesty. Add Ersona.
Guesty stays your system of record. Ersona works on top of it: it reads the reservation and the listing, applies your instructions, answers the guest on the channel they used, sells the extra and creates the work that follows.
Maya R. · WhatsApp · 13:58
Hi! Could we check out at 3pm tomorrow instead of 11?
Late checkout is a paid extra until 15:00
Applied from Casa Aurora · your instructions · 13:58
- Reservation identifiedRoom 12 · departs Fri 11:00Guesty13:58
- Guest context loaded2 guests · night 2 of 3 · EnglishErsona13:58
- Hotel instructions appliedLate checkout is a paid extra until 15:00Casa Aurora13:58
- Offer sent with payment linkLate checkout · secure checkoutWhatsApp13:58
- Payment receivedLate checkout · Room 12Checkout14:01
- Housekeeping task createdRoom 12 · clean after 15:00 · assignedTasks14:01
- Team notifiedOrder confirmed · front desk + housekeepingNotifications14:01
- Conversation resolvedNo handover neededErsona14:02
What the combination enables
Your Guesty stays exactly where it is.
Bookings, rates, availability, the folio and the guest record stay in Guesty.
- 01Answers in the Guesty inbox — email, WhatsApp and OTA threads — with reservation context attached
- 02Applies your hotel’s own instructions per property and per channel
- 03Sells paid extras through a secure checkout, with team approval where you want it
- 04Creates tasks, assigns them and notifies the team when something needs a person
- 05Where you enable conversational booking, raises an inquiry on your Guesty booking engine for your team to confirm
Three things that happen on their own.
Each one starts with a real guest message and ends with the work done — and your team can step in at any point.
- 01
A guest asks for late checkout
Ersona identifies the reservation in Guesty, applies your late-checkout rule, offers the extra with a payment link, confirms once it is paid and creates the housekeeping task.
- 02
A question arrives on an OTA thread
Airbnb and Booking.com messages relayed into Guesty are handled like any other conversation — answered with the booking source visible to your team.
- 03
Someone wants to book
In website chat or WhatsApp, Ersona takes booking intent to your Guesty booking engine and can raise an inquiry for your team to confirm.
Maya R. · 13:58
Hi! Could we check out at 3pm tomorrow instead of 11?
Ersona · 13:58
Of course, Maya. Late checkout until 15:00 is available for Room 12 as a paid extra. Here’s a secure link to add it — I’ll confirm as soon as it’s through.
Maya R. · 14:01
Done, paid 👍
Ersona · 14:01
Confirmed — late checkout until 15:00 is booked and paid. Housekeeping has the task and the front desk knows. Enjoy the extra morning.
- Reservation identifiedRoom 12 · departs Fri 11:00Guesty13:58
- Guest context loaded2 guests · night 2 of 3 · EnglishErsona13:58
- Hotel instructions appliedLate checkout is a paid extra until 15:00Casa Aurora13:58
- Offer sent with payment linkLate checkout · secure checkoutWhatsApp13:58
- Payment receivedLate checkout · Room 12Checkout14:01
- Housekeeping task createdRoom 12 · clean after 15:00 · assignedTasks14:01
- Team notifiedOrder confirmed · front desk + housekeepingNotifications14:01
- Conversation resolvedNo handover neededErsona14:02
How setup works
Connected in days, not quarters.
- 1Connect your Guesty account from Ersona’s settings
- 2Switch on the guest inbox so conversations flow both ways
- 3Add your instructions — policies, extras, who to notify
- 4Go live on one property, then roll out
Before you commit
What Ersona can read and act on differs per system. Tell us how your property runs and we’ll show you exactly what’s possible on Guesty — before anything is signed.
All integrationsSee Ersona on your Guesty property.
A short walkthrough on your own reservations, channels and policies — no migration, no commitment.