Operational AI infrastructure for hospitality—built by operators, for operators.
We're building the operational layer that hospitality has needed for a decade—AI that doesn't just chat, but executes across your entire stack.
No more scattered tools. No more manual routing. No more missed revenue. Just intelligent orchestration that turns every guest conversation into measurable outcomes.
What Drives Us
Built by operators who understand hotels, hostels, and short-term rentals—not generic SaaS.
40+ languages, WhatsApp-native, GDPR-aligned—built for EMEA, LatAm, and APAC markets from day one.
Not just conversations—real orchestration across PMS, CRM, payments, and task systems. Infrastructure, not tools.
Operating across three continents with deep hospitality domain knowledge.
50+
Properties
Hotels & STRs
6
Countries
Active Markets
40+
Languages
Native Support
2K+
Daily Messages
Handled Automatically
Every decision is guided by three beliefs.
No hype. No shortcuts. We build infrastructure that operators trust with their revenue and reputation.
Every feature ships with clear KPIs. We show results within 30 days, not quarters.
We understand check-in flows, OTA dependencies, and guest expectations—because we've lived them.
Hospitality teams are drowning. Five messaging channels. Three booking platforms. Manual routing for every request. Revenue slipping through the cracks.
Existing tools either consolidate inboxes (doesn't solve the problem) or add another AI chatbot (commoditized). No one built the orchestration layer—until now.
Ersona sits one layer above your PMS, CRM, booking engines, and channels—reading signals, understanding intent, checking availability, executing workflows, and learning.
Sales, Service, and Operations operate as one adaptive system. Not a tool. Infrastructure.
Our founding team ran hotels and STR portfolios across Israel, Spain, and Greece. We felt the pain of scattered tools, missed upsells, and 12-hour response times.
Ersona is the platform we wish existed when we were drowning in WhatsApp messages across five properties.
Join 50+ properties handling 2,000+ daily messages automatically.
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