Operational infrastructure for hospitality teams drowning in messages, bookings, and missed revenue.
Our Story
We started as software developers with a side hustle: managing our own short-term rental apartments. What began as a few units quickly turned into a crash course in hospitality chaos.
We experienced firsthand what it's like to wake up to 47 unread WhatsApp messages, miss a booking because we replied 3 hours late, and watch revenue leak to OTAs simply because we couldn't scale our response time.
So we built what we needed: an AI system that doesn't just chat—it executes. Handles inquiries, captures bookings, processes payments, and only escalates when a human touch actually matters.
Ersona isn't built by a VC-backed team guessing what hospitality needs. It's built by operators who lived the pain and wrote the code to fix it.
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