Professional rental operators
Run the guest side of a portfolio without a desk.
Ersona sits on your Hostaway or Guesty account: the PMS inbox and relayed Airbnb and Booking.com threads answered from your rules, extras sold, tasks created for cleaners and maintenance, booking enquiries opened on your own engine — the same operating model our first customers run 200+ units on.
What this usually looks like
- Hundreds of conversations a week across Airbnb, Booking.com, WhatsApp and email — many at night
- Virtual assistants or an outsourced desk answering from templates, without the booking in front of them
- Late checkouts, early check-ins and cleaning add-ons rarely offered, rarely paid
- Field teams learn about requests late
What Ersona takes on
Your PMS inbox, answered
Replies go back into the Hostaway or Guesty conversation on the channel the guest used — including relayed OTA threads — with the reservation attached.
Extras and services, paid
Late checkout, early check-in, mid-stay cleaning, transfers, experiences — offered at the right moment and paid on a hosted checkout, approval per product where you want it.
Work for the ground team
Requests become tasks, assigned to cleaners and maintenance, confirmed back to the guest.
Booking questions to your own engine
Where you enable it, Ersona opens a reservation enquiry on your Hostaway or Guesty booking engine for you to confirm — no card taken in chat.
Pre-arrival check-in and the guest link
Arrival time, ID and signature collected through a link before arrival; the store during the stay.
On the systems you run
- Hostaway
Listings, reservations, guests and the inbox; replies sent into the conversation; booking enquiries on your engine.
- Guesty
The same, through Guesty’s Open API and booking engine; listed in the Guesty marketplace.
What Ersona can read and act on differs per system. What each connection can do
Operators like you on Ersona
EZ Group · 200+ units · Tel Aviv · Hostaway
From 26 minutes to 12 seconds.
- 26 min average reply → 12 s average reply
- ~90% of guest chats resolved without a person
- 51 hours saved per month
- five virtual assistants (about $5k a month) retired
Customer-reportedCustomer-reported, first six months · Read more
Levication · ≈60 apartments · Tiberias and Migdal
Sixty apartments. Three people on the ground.
- Day-to-day guest operations run close to autonomously on Ersona
- Three employees are needed, mainly for physical work on the ground
- In the operator’s own side-by-side trial, Ersona converted best of the systems they tested
Customer-reportedActive Ersona customer · Read more
MallaClub · 49 properties and 2 hotels · Lefkada, Greece
One guest-service operation across an island.
- 49 properties and 2 hotels across Lefkada — mountain villages and separate beaches — served as one operation
- More than 4,000 guests handled through Ersona
- The portfolio keeps growing without adding people to handle guests
Customer-reportedActive Ersona customer · Read more
Worth knowing before the call
- Ersona doesn’t change reservations, rates or calendars in your PMS; those stay where they are.
- Cleaning and maintenance work is tracked as Ersona tasks; integrations with external ops tools are on request.
Questions
- We use virtual assistants today. What changes?
- EZ Group ran 200+ units with five virtual assistants at a 26-minute average reply; on Ersona they report 12 seconds, ~90% of chats resolved without a person and 51 hours a month back to the team — customer-reported, first six months. Your team keeps the exceptions.
- Does it answer Airbnb and Booking.com guests?
- Yes, through the messages your PMS relays: Hostaway and Guesty threads are answered on the same channel with the booking source visible to your team.
- How is a portfolio priced?
- By units and what you switch on, in a written proposal after the walkthrough.
See Ersona on my portfolio.
A short walkthrough on your own PMS, channels and rules — nothing to install, no commitment. Bring your questions; we bring your systems.