Professional rental operators
Run the guest side of a portfolio without a desk.
Ersona sits on your Hostaway or Guesty account: the PMS inbox and relayed Airbnb and Booking.com threads answered from your rules, extras sold, tasks created for cleaners and maintenance, booking enquiries opened on your own engine - the same operating model our first customers run 200+ units on.
What Ersona takes on
Your PMS inbox, answered
Replies go back into the Hostaway or Guesty conversation on the channel the guest used - including relayed OTA threads - with the reservation attached.
Work for the ground team
Requests become tasks, assigned to cleaners and maintenance, confirmed back to the guest - with the request, the task and the confirmation on one record.
Extras and services, paid
Late checkout, early check-in, mid-stay cleaning, transfers, experiences - offered at the right moment and paid on a hosted checkout, approval per product where you want it.
Booking questions to your own engine
Where you enable it, Ersona opens a reservation enquiry on your Hostaway or Guesty booking engine for you to confirm - no card taken in chat.
Pre-arrival check-in and the guest link
Arrival time, ID and signature collected through a link before arrival; the store during the stay.
What this replaces
- Hundreds of conversations a week across Airbnb, Booking.com, WhatsApp and email - many at night
- Virtual assistants or an outsourced desk answering from templates, without the booking in front of them
- Late checkouts, early check-ins and cleaning add-ons rarely offered, rarely paid
- Field teams learn about requests late
On the systems you run
- Hostaway
Listings, reservations, guests and the inbox; replies sent into the conversation; booking enquiries on your engine.
- Guesty
The same, through Guesty’s Open API and booking engine; available in the Guesty Marketplace.
What Ersona can read and act on differs per system. What each connection can do
Operators like you on Ersona
EZ Group · 200+ units · Tel Aviv · Hostaway
From 26 minutes to 12 seconds.
- 26 min average reply → 12 s average reply
- ~90% of guest chats resolved without a person
- 51 hours returned to the team per month
- grew without adding people to the guest-service team (the customer estimates Ersona handles work that would otherwise be spread across roughly five people)
Customer-reportedCustomer-reported, first six months · Read more
Levication · ≈60 apartments · Tiberias and Migdal
At least one booking a day - through one guest operation.
- At least one booking a day currently closes through Ersona (customer-reported, August 2026)
- Guest communication runs across the website, WhatsApp and email; phone integration is now being connected
- Day-to-day guest operations run close to autonomously on Ersona
Customer-reportedCurrent operation · August 2026 · Read more
MallaClub · 49 properties and 2 hotels · Lefkada, Greece
One guest-service operation across an island.
- 49 properties and 2 hotels across Lefkada - mountain villages and separate beaches - served as one operation
- More than 4,000 guests handled through Ersona
- The portfolio keeps growing without adding people to handle guests
Customer-reportedActive Ersona customer · Read more
What stays under your control
- Reservations, rates and calendars stay in your PMS, exactly where they are - Ersona doesn’t change them.
- Cleaning and maintenance work is tracked as Ersona tasks - assigned and confirmed in one place; integrations with external ops tools are on request.
Questions
We use virtual assistants today. What changes?
EZ Group grew across 200+ units without adding people to its guest-service operation: replies went from a 26-minute average to 12 seconds, ~90% of chats resolve without a person and 51 hours a month came back to the team - customer-reported, first six months. Your team keeps the exceptions.
Does it answer Airbnb and Booking.com guests?
Yes, through the messages your PMS relays: Hostaway and Guesty threads are answered on the same channel with the booking source visible to your team.
How is a portfolio priced?
By units and what you switch on, in a written proposal after the walkthrough.
See Ersona on my portfolio.
A short walkthrough on your own PMS, channels and rules - nothing to install, no commitment. Bring your questions; we bring your systems.