Lifecycle
From inquiry to loyalty—every touchpoint automated.
Pre-booking qualification. Pre-arrival engagement. In-stay service. Post-stay feedback. Win-back campaigns. One system, compounding value.
Full lifecycle
Unified profile
Repeat booking engine
How it works
Simple setup. Immediate results.
1
Pre-booking
Qualify inquiries, answer questions, capture leads
2
Pre-arrival
Check-in details, upsells, arrival instructions
3
In-stay
Service requests, recommendations, real-time support
4
Post-stay
Feedback collection, review requests, thank you
5
Win-back
Re-engagement campaigns to past guests
See it in action
Real conversation flow from a live property
Measurable outcomes
What properties typically see with Ersona
8
Touchpoints
Automated per guest
€1,049
Avg guest value
Full journey revenue
35%
Repeat rate lift
With win-back campaigns
100%
Profile completeness
Every interaction captured
Typical results. Actual outcomes vary by property type, market, and implementation.
Works with your stack
Connects to your PMS in minutes. Real-time sync.
Hostaway
Cloudbeds
Guesty
Mews
Apaleo
Optima
Frequently asked questions
Every interaction—across all channels and stays—builds one profile. Preferences, booking history, communication history, feedback. Always accessible.
Live in 30 minutes
Ready to see it in action?
Book a demo and we'll show you how lifecycle works for your property.
No credit card required · Works with your existing PMS