Customers
Real hospitality businesses. Running on Ersona.
Hotel groups and short-term rental operators use Ersona for guest service, sales, automation and the work that follows — on the systems they already had.
- EZ Group200+ units · Tel Aviv
- Levication≈60 apartments · Tiberias
- MallaClub49 properties · 2 hotels · Lefkada
- 4-hotel group187 rooms · Tel Aviv
Hotels, hotel groups and rental portfolios — in Israel, Greece and Italy.
From a four-hotel city group to a portfolio spread across an island, on the PMS and channels they already ran. Every figure below is customer-reported; where we don’t have one, we say so.
Customer story · 01
From 26 minutes to 12 seconds.
Guest messages across 200+ units were handled by five virtual assistants, at an average reply time of 26 minutes. Ersona now answers with the reservation in front of it, creates the work that follows, and hands over when a person should decide.
- average reply time
- 12 s
- of chats resolved without a person
- ~90%
- saved per month
- 51 h
“It is working excellent — above my expectation. The AI understands context and handles guest requests naturally.”
- Person
- Eliran Zohar, STR Manager
- Portfolio
- 200+ units · short-term rentals
- Location
- Tel Aviv
- Connected
- Hostaway · WhatsApp · Tasks
- Period
- First six months on Ersona
Customer story · 02 · City hotels
Reservations, guest service and team operations across four hotels.
- hotels
- 4
- rooms
- 187
- The reservation centre runs through Ersona
- Guest service runs through Ersona
- Staff task management runs through Ersona
Four central Tel Aviv hotels, published without the group’s name at their preference. Also running on Ersona: Boutique hotel · Italy.
Customer story · 03
LevicationSixty apartments. Three people on the ground.
Levication runs around sixty apartments between Tiberias and Migdal on Guesty, and uses close to the whole of Ersona: guest communications, journey automations and the operational work behind them. Day to day the guest operation runs close to autonomously — the three employees are there mainly for the physical work a person has to do.
Of the systems the operator tried personally, Levication reports that Ersona converted best.
- apartments run
- ≈60
- people, mainly in the field
- 3
“The employees are in love with our system.”
- Person
- Yossef Levi, Operator
- Portfolio
- ≈60 apartments · short-term rentals
- Location
- Tiberias and Migdal, Israel
- Connected
- Guesty · Communications · Automations · Operations
- Period
- Active Ersona customer
Customer story · 04
One guest-service operation across an island.
MallaClub’s properties are spread across Lefkada — mountain villages and separate beaches, hours apart by road. Guest service doesn’t travel with them: conversations, journeys and the work they create run through one Ersona operation on top of Hostaway. The portfolio keeps growing without adding people to handle guests.
- guests handled
- 4,000+
- in booking leads surfaced for the team to act on (lead value, not booked revenue)
- $360,000+
- Beachfront apartments
- Mountain villas
- Town studios
- Two hotels
One guest operation
conversations · journeys · tasks
“It’s going to take us to the next level of hospitality.”
- Person
- Daniel Samocha
- Portfolio
- 49 properties · 2 hotels
- Location
- Lefkada, Greece
- Connected
- Hostaway · Guest journey · Automations
- Period
- Active Ersona customer
See what Ersona could do for your operation.
A short walkthrough on your own PMS, channels and policies — no migration, no commitment.