Customers
Real hospitality businesses. Running on Ersona.
Hotel groups and short-term rental operators use Ersona for guest service, sales, automation and the work that follows - on the systems they already had.
- EZ Group200+ units · Tel Aviv
- Levication≈60 apartments · Tiberias
- MallaClub49 properties · 2 hotels · Lefkada
- 4-hotel group187 rooms · Tel Aviv
Hotels, hotel groups and rental portfolios - in Israel, Greece and Italy.
From a four-hotel city group to a portfolio spread across an island, on the PMS and channels they already ran. Every figure below is customer-reported, with its period.
Customer story · 01
From 26 minutes to 12 seconds.
EZ Group grew across 200+ units without adding people to its guest-service operation - the customer estimates Ersona now handles work that would otherwise be spread across roughly five people. Ersona answers with the reservation in front of it, creates the work that follows, and hands over when a person should decide.
- average reply time
- 12 s
- of chats resolved without a person
- ~90%
- saved per month
- 51 h
“It is working excellent - above my expectation. The AI understands context and handles guest requests naturally.”
- Person
- Eliran Zohar, STR Manager
- Portfolio
- 200+ units · short-term rentals
- Location
- Tel Aviv
- Connected
- Hostaway · WhatsApp · Tasks
- Period
- First six months on Ersona
Customer story · 02 · City hotels
Reservations, guest service and team operations across four hotels.
- hotels
- 4
- rooms
- 187
- The reservation centre runs through Ersona
- Guest service runs through Ersona
- Staff task management runs through Ersona
Four central Tel Aviv hotels, published without the group’s name at their preference. Also running on Ersona: Boutique hotel · Italy.
Customer story · 03
LevicationAt least one booking a day - through one guest operation.
Ersona runs Levication’s guest communication across its website, WhatsApp and email, with the phone now being connected. Levication reports that at least one booking a day currently closes through Ersona - across around sixty apartments between Tiberias and Migdal on Guesty, with three employees there mainly for the physical work a person has to do.
- bookings closing through Ersona (customer-reported)
- 1+ / day
- apartments run
- ≈60
“My employees are in love with your system.”
- Person
- Yossef Levi, Operator
- Portfolio
- ≈60 apartments · short-term rentals
- Location
- Tiberias and Migdal, Israel
- Channels
- Website · WhatsApp · Email live · Phone connecting
- Reported
- Customer-reported · current operation, August 2026
Customer story · 04
One guest-service operation across an island.
MallaClub’s properties are spread across Lefkada - mountain villages and separate beaches, hours apart by road. Guest service doesn’t travel with them: conversations, journeys and the work they create run through one Ersona operation on top of Hostaway. The portfolio keeps growing without adding people to handle guests.
- guests handled
- 4,000+
- in booking leads surfaced for the team to act on (lead value, not booked revenue)
- $360,000+
- Beachfront apartments
- Mountain villas
- Town studios
- Two hotels
One guest operation
conversations · journeys · tasks
“It’s going to take us to the next level of hospitality.”
- Person
- Daniel Samocha
- Portfolio
- 49 properties · 2 hotels
- Location
- Lefkada, Greece
- Connected
- Hostaway · Guest journey · Automations
- Period
- Active Ersona customer
See what Ersona could do for your operation.
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