One inbox for every guest conversation.
WhatsApp, email, OTA messages, voice—all in one place. Respond instantly in 40+ languages. Never miss a message, never lose context.
How it works
Simple setup. Immediate results.
Connect channels
WhatsApp, email, Airbnb, Booking.com, voice—all unified
Unified inbox
Every conversation in one place with full guest context
Auto-translate
Respond in the guest's language, automatically
AI responds
Instant answers to FAQs, booking questions, requests
Human escalation
Complex issues route to your team with full context
See it in action
Real conversation flow from a live property
Measurable outcomes
What properties typically see with Ersona
Typical results. Actual outcomes vary by property type, market, and implementation.
Works with your stack
Connects to your PMS in minutes. Real-time sync.
Frequently asked questions
Ready to see it in action?
Book a demo and we'll show you how unified communications works for your property.
No credit card required · Works with your existing PMS