Guest messaging

Every guest conversation, with full context.

WhatsApp, phone, email, website chat, social and OTA messages in one place - answered in the guest’s language, with the reservation attached.

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Every channel, 48 languages, one place.

Guest
Lena Novak + 2
Booked via
Booking.com
Talking on
WhatsApp
Room
301 · 14–17 Nov
  1. Space offered · €54
  2. Paid €54
  3. Space 12 reserved by Marco
  4. Lena told, gate code sent

5 of 5 · Sat 14 Nov · 14:42

She arrives to a ready space

Casa AuroraBusiness account

Wed 11 Nov

Done - pay in your Guest App and I'll have the front desk reserve it.18:21

Today

Welcome, Lena! Space 12 is yours. Gate code 4821 · Via dei Neri 14Space12Gate4821Paid€5414:42
Perfect, thank you! See you in 20 min14:43

Gate code, space and directions in one message. Paid, reserved, done.

48 languages, one place for your team.

Casa Aurora · ConversationsAll channels
  • Jonas KellerAnswered

    WhatsApp · DE · Parking for a van?

  • Anna WeberOffer sent

    Website chat · EN · Double room, 14-17 Nov

  • Camille RouxAnswered

    Booking.com via PMS · FR · Late arrival around 23:00

  • Paolo FerriWith front office

    Email · IT · Invoice for company stay

  • Lea NovakAnswered

    Instagram · EN · Dogs allowed?

Jonas Keller

WhatsApp · Room 118 · CA-48257 · 20-22 Nov · German

Hallo! Gibt es einen Parkplatz für einen Kleinbus? Wir kommen am 20. November.16:02

Team sees: Hi! Is there parking for a minibus? We arrive on 20 November.

Hallo Jonas! Ja - unsere Garage hat Platz für Kleinbusse bis 2,4 m Höhe, 18 € pro Nacht. Soll ich einen Platz für den 20. reservieren?16:02

Answered from your parking instructions · reservation CA-48257 attached · a person can take over any time

Works with your systems

Your PMS stays your system of record.

  • GuestyPartner · Marketplace
  • OptimaPartner · Marketplace
  • MiniHotelPartner · Marketplace
  • Hostaway
  • Cloudbeds

All integrations

Questions

Something not answered here? Write to us

Which messaging channels are supported?

Phone calls, WhatsApp Business, Instagram, Messenger, Telegram, email and website chat directly; Airbnb and Booking.com messages through your Hostaway or Guesty inbox. We add channels based on demand.

How does translation work?

Ersona auto-detects the guest’s language and responds in kind. Your team sees translated conversations in your preferred language.

What about WhatsApp Business Platform compliance?

Ersona operates within WhatsApp Business Policy. We handle template approvals, opt-ins and message categorisation so your messaging follows the WhatsApp Business Messaging Policy; the account and its compliance stay yours.

Also in Serve

See it on your property.

A 15-minute tailored demo, your first agent within six hours, a month of refinement - and an Ersona team member alongside you throughout.

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