Sell · Commerce & upsells

Your own store, sold in the conversation.

Build a catalogue in your Guest Web Page store - your services and your partners’, priced and customised, shown by room type and by where the guest is in the stay. Ersona offers it at the right moment, takes the payment, and holds anything that needs your approval.

See Ersona on my hotelSee the steps

Your catalogue · Hotel and partner services · Approval optional

What it looks like

One request, handled end to end.

Casa Aurora
Resolved

Maya R. · 13:58

Hi! Could we check out at 3pm tomorrow instead of 11?

Ersona · 13:58

Of course, Maya. Late checkout until 15:00 is available for Room 12 as a paid extra. Here’s a secure link to add it - I’ll confirm as soon as it’s through.

Maya R. · 14:01

Done, paid 👍

Ersona · 14:01

Confirmed - late checkout until 15:00 is booked and paid. Housekeeping has the task and the front desk knows. Enjoy the extra morning.

UnderstandDecideActMeasure
  1. Reservation identifiedRoom 12 · departs Fri 11:0013:58
  2. Guest context loaded2 guests · night 2 of 3 · English13:58
  3. Hotel rule appliedLate checkout is a paid extra until 15:0013:58
  4. Offer sent with payment linkLate checkout · secure checkout13:58
  5. Payment receivedLate checkout · Room 1214:01
  6. Housekeeping task createdRoom 12 · clean after 15:00 · assigned14:01
  7. Team notifiedOrder confirmed · front desk + housekeeping14:01
  8. Conversation resolvedNo handover needed14:02
Resolved · AI handled

Illustrative workflowDemo property and data.

How it works

  1. 01

    Build your catalogue

    Your services and partner services, priced and merchandised by room type and stage of the stay

  2. 02

    Detect moment

    Ersona identifies upsell opportunities in conversation

  3. 03

    Offer sent

    The relevant upgrade, add-on or experience, with a payment link

  4. 04

    Natural pitch

    Presented as helpful suggestion, not hard sell

  5. 05

    Paid via secure link

    The guest pays on a hosted checkout page; approval by your team can be required per product

  6. 06

    Team notified, work created

    The order shows up for the right team, with the follow-up task where needed

Both sides, and the line between

What the guest experiences, what your team works in, and where a person enters - as the product works today.

The guest
Is offered the late checkout, the transfer or the breakfast at the right moment in the conversation, pays on a hosted checkout page, and can browse and buy from your store in the guest link during the stay.
Your team
The catalogue - your services and your partners’, priced and merchandised by room type and stage of the stay - orders as they land, and the follow-up task where one is needed.
Where a person decides
Approval per product before a guest is charged, where you want it; nothing is charged outside your rules.

Model what extras could earn on your staysModelled example on your own numbers - assumptions editable, formula printed.

Works with your systems

Your PMS keeps doing its job. Each guest channel can follow its own rules.

  • GuestyPartner · Marketplace
  • OptimaPartner · Marketplace
  • MiniHotelPartner · Marketplace
  • Hostaway
  • Cloudbeds

Guests reach you on WhatsApp, the phone, Instagram, Messenger, Telegram, email, your website and the OTA inboxes your PMS relays. Booking goes to your own engine, WebHotelier included. All integrations

Questions

Something not answered here? Write to us

What kinds of upsells can Ersona offer?

Your own services - late checkout, early check-in, parking, breakfast, transfers, amenity packages - and partner services such as spa treatments or local experiences. You build the catalogue in your Guest Web Page store: prices, customisation options, which room types see what, and where in the stay it appears.

How does it know when to offer?

Conversation context + reservation. Mentions a late flight? Offer late checkout. Celebrating an anniversary? Suggest champagne. Offers follow the catalog and rules you set.

Can I control which offers are made?

Yes. You set the catalogue, prices, customisation options, availability rules and which products need your team’s approval before a guest is charged. Ersona operates within your guardrails.

What if a guest declines?

Ersona gracefully moves on. No repeated pitching. The decline is logged to avoid offering the same thing again.

Do upsells require human approval?

Optional. You can require approval for offers above a certain value or for specific products.

Also in Sell

See it on your hotel.

How this works with your PMS, channels and instructions - in a short walkthrough.

See Ersona on my hotelBook a meeting
See Ersona on my hotel