Commerce & upsells
A better stay. More revenue.
Extras and upgrades offered at the right moment, paid in the Guest App and delivered by your team.
Small extras, sold and carried out.
- Guest
- Maya Rossi + Luca
- Booked via
- Direct
- Talking on
- Team WhatsApp
- Room
- 204 · CA-48231
- Rule and room checked
- Approved by Sofia
- Paid €45
- Check-out 16:00
- Housekeeping updated
5 of 5 · Sun 15 Nov · 20:15
Housekeeping reschedules the room
The team that's affected gets the change, and acknowledges it.
Where your PMS supports it, the sale reaches the folio too.
PALAZZO LUME
For your stay · Room 12 · 20-23 Nov
- Early check-in, 11:00Needs front office approval€30 Paid
- Airport transfer23 Nov 06:30 · up to 3 guests€55 Paid
- Breakfast in the gardenPer person, daily€16Add
Paid with a secure checkout link
Clara, the guest · Guest App, no download
- €30
Early check-in, 11:00
- Approval
- Approved by Dario, front office · 09:12
- Fulfilment
- Room 12 ready by 11:00 · Nina, housekeeping · done 10:48
- €55
Airport transfer
- Approval
- Within rules
- Fulfilment
- Sent to the transfer partner · confirmed for 23 Nov 06:30
Paid€85 paid · secure checkout · 09:15
FolioPosted to the room folio in Optima
Works with your systems
Your PMS stays your system of record.
- GuestyPartner · Marketplace
- OptimaPartner · Marketplace
- MiniHotelPartner · Marketplace
- Hostaway
- Cloudbeds
Questions
Something not answered here? Write to us
What kinds of upsells can Ersona offer?
Your own services - late checkout, early check-in, parking, breakfast, transfers, amenity packages - and partner services such as spa treatments or local experiences. You build the catalogue in the Guest App store: prices, customisation options, which room types see what, and where in the stay it appears.
How does it know when to offer?
Conversation context + reservation. Mentions a late flight? Offer late checkout. Celebrating an anniversary? Suggest champagne. Offers follow the catalog and rules you set.
Can I control which offers are made?
Yes. You set the catalogue, prices, customisation options, availability rules and which products need your team’s approval before a guest is charged. Ersona operates within your guardrails.
Also in Sell
See it on your property.
A 15-minute tailored demo, your first agent within six hours, a month of refinement - and an Ersona team member alongside you throughout.