Operations
Every request becomes a completed task.
Guest asks for extra towels. Task created. Staff notified. Guest updated. No manual follow-up. No dropped balls.
PMS sync
Staff notifications
SLA tracking
How it works
Simple setup. Immediate results.
1
Request detected
Ersona identifies actionable requests in conversations
2
Task created
Automatically logged in your ops dashboard
3
Staff assigned
Right person notified based on task type and location
4
Marked complete
Staff confirms completion in the app
5
Guest notified
Automatic follow-up message confirms resolution
See it in action
Real conversation flow from a live property
Measurable outcomes
What properties typically see with Ersona
100%
Request capture
No manual logging
<5min
Avg assignment time
From request to staff
92%
SLA compliance
Typical result
0
Dropped requests
Everything tracked
Typical results. Actual outcomes vary by property type, market, and implementation.
Works with your stack
Connects to your PMS in minutes. Real-time sync.
Hostaway
Cloudbeds
Guesty
Mews
Apaleo
Optima
Frequently asked questions
You configure rules: task type → department/person. Ersona routes automatically based on request content, guest location, and staff availability.
Live in 30 minutes
Ready to see it in action?
Book a demo and we'll show you how operations works for your property.
No credit card required · Works with your existing PMS