Service operations
Every request has an owner.
The right employee gets the job on WhatsApp. Ersona follows it to done and tells the guest.
From the guest to the employee and back.
- Guest
- Maya Rossi + Luca
- Booked via
- Direct
- Talking on
- Room
- 204 · CA-48231
- Request captured
- Elena on her way
- Delivered · done
- Maya told
3 of 3 · Sat 14 Nov · 21:21
Maya is told
Elena reports done; Ersona tells Maya.
Works with your systems
Your PMS stays your system of record.
- GuestyPartner · Marketplace
- OptimaPartner · Marketplace
- MiniHotelPartner · Marketplace
- Hostaway
- Cloudbeds
Questions
Something not answered here? Write to us
How does assignment work?
You set the rules: request type, property and shift decide who gets it, how soon they must acknowledge and who it escalates to. Ersona applies them to every request.
Do staff need to install anything?
No. Staff receive and answer requests on WhatsApp - replying On my way or Done is enough. Managers see every case in Ersona.
What happens if nobody responds?
If the owner doesn't acknowledge within the time you set, Ersona escalates to the next person you named - for example the duty manager - and records it on the case.
Also in Operate
See it on your property.
A 15-minute tailored demo, your first agent within six hours, a month of refinement - and an Ersona team member alongside you throughout.