24/7 Concierge
Instant answers—always on brand.
Your AI front desk knows your policies, rates, and local tips. Guests get immediate, accurate responses. Your team handles what matters.
Policy-aware
Brand voice
Always accurate
How it works
Simple setup. Immediate results.
1
Ingest policies
Upload your house rules, FAQs, and property details
2
Answer instantly
Parking, checkout, breakfast, pets—all handled
3
Qualify leads
Capture contact info before answering booking questions
4
Offer upgrades
Contextual upsells based on the conversation
5
Handoff ready
Complex requests escalate with full context
Measurable outcomes
What properties typically see with Ersona
24/7
Coverage
Never miss a question
95%
FAQ resolution
Without human help
<30s
Response time
Average
100%
Policy accuracy
Based on your rules
Typical results. Actual outcomes vary by property type, market, and implementation.
Works with your stack
Connects to your PMS in minutes. Real-time sync.
Hostaway
Cloudbeds
Guesty
Mews
Apaleo
Optima
Frequently asked questions
Upload your existing documents (PDFs, docs, spreadsheets) or input them directly. Ersona extracts and organizes the information automatically.
Live in 30 minutes
Ready to see it in action?
Book a demo and we'll show you how 24/7 concierge works for your property.
No credit card required · Works with your existing PMS