AI front desk
Instant answers, in the guest’s language, within your instructions.
Your policies, rates and local tips, answered at once. Anything unusual goes to your team with the context attached.
Every channel, one set of answers.
Incoming
Also Instagram, Messenger and Telegram.
Ersona
Lena Novak · Booking.com“Is there parking near the hotel?”
- Reservation
- Booking.com via Hostaway · Room 301
- Guests
- 3 · 14–17 Nov
- Source
- Parking info
Outcome
Answer on the same channel
Reply in the Booking.com thread
Garage 200 m away, €20 a night - directions sent
✓ Sent in Booking.com
Step 15 of 15: Reply in the Booking.com thread
Works with your systems
Your PMS stays your system of record.
- GuestyPartner · Marketplace
- OptimaPartner · Marketplace
- MiniHotelPartner · Marketplace
- Hostaway
- Cloudbeds
Questions
Something not answered here? Write to us
How do I teach Ersona my property’s policies?
Write your instructions in plain language, per property and per channel - what Ersona may say and do - and add the documents you already have (PDFs, docs, spreadsheets). Ersona answers from both, and shows which instruction produced a decision.
What if Ersona doesn’t know the answer?
It escalates to your team with the question and context. Add the answer to your instructions and Ersona handles it next time.
Can Ersona answer in multiple languages?
Yes. Policies are stored in your base language and translated on-the-fly to match the guest’s language.
Also in Serve
See it on your property.
A 15-minute tailored demo, your first agent within six hours, a month of refinement - and an Ersona team member alongside you throughout.