MiniHotelErsona
Partner · Marketplace

Keep MiniHotel. Add Ersona.

MiniHotel stays your system of record. Ersona adds the guest conversation around it — answered with the reservation in view, on the channels your guests already use.

See Ersona with MiniHotel
Bay House Hotel·Inbox
Resolved

Noa D. · WhatsApp · 09:12

Do you have a sea-view room for Saturday night, and what does it cost?

  1. Question understoodAvailability · rate · Saturday09:12
  2. Room and rate readSea View Deluxe · available09:12
  3. Rate applied₪940 · breakfast included09:12
  4. Answer sent with the booking link09:12
  5. Conversation resolvedNo handover needed09:13
Resolved · AI handled
Illustrative — demo property and data.

What the combination enables

Your MiniHotel stays exactly where it is.

The reservation, rates and inventory stay in MiniHotel.

  • 01Reservation, room-type and availability context from MiniHotel behind every reply
  • 02Guest messaging on WhatsApp, email and website chat, in the guest’s language
  • 03Paid extras through a secure checkout, with team approval where you want it
  • 04Tasks and notifications so requests reach the right person
  • 05A complete record of every conversation and every action

Three things that happen on their own.

Each one starts with a real guest message and ends with the work done — and your team can step in at any point.

  1. 01

    Questions before a booking

    On your website, Ersona answers with your real property information and takes the guest to your booking engine instead of leaving them to search elsewhere.

  2. 02

    The stay itself

    Requests are answered with the reservation in view, and anything that needs doing becomes a task with an owner.

  3. 03

    Nothing charged without your rule

    Extras can require your team’s approval before a guest is charged — per product, per property.

Bay House Hotel
Resolved

Noa D. · 09:12

Do you have a sea-view room for Saturday night, and what does it cost?

Ersona · 09:12

Yes — a Sea View Deluxe is free on Saturday at ₪940 for the night, breakfast included. Want me to send you the booking link?

UnderstandDecideActMeasure
  1. Question understoodAvailability · rate · Saturday09:12
  2. Room and rate readSea View Deluxe · available09:12
  3. Rate applied₪940 · breakfast included09:12
  4. Answer sent with the booking link09:12
  5. Conversation resolvedNo handover needed09:13
Resolved · AI handled
Illustrative walkthrough on demo data.

How setup works

Connected in days, not quarters.

  1. 1MiniHotel switches on the connection for your hotel
  2. 2Confirm your rooms in Ersona
  3. 3Add your instructions, channels and approval rules
  4. 4Go live on your channels

Listed in the MiniHotel Marketplace · Chat Bot AI · View the listing

Before you commit

What Ersona can read and act on differs per system. Tell us how your property runs and we’ll show you exactly what’s possible on MiniHotel — before anything is signed.

All integrations

See Ersona on your MiniHotel property.

A short walkthrough on your own reservations, channels and policies — no migration, no commitment.

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See Ersona on my hotel