ErsonaKeep MiniHotel. Add Ersona.
MiniHotel stays your system of record. Ersona adds the guest conversation around it - answered with the reservation in view, on the channels your guests already use.
Noa D. · WhatsApp · 09:12
Do you have a sea-view room for Saturday night, and what does it cost?
- Question understoodAvailability · rate · SaturdayErsona09:12
- Room and rate readSea View Deluxe · availableMiniHotel09:12
- Rate applied₪940 · breakfast includedMiniHotel09:12
- Answer sent with the booking linkWhatsApp09:12
- Conversation resolvedNo handover neededErsona09:13
What the combination enables
Your MiniHotel stays exactly where it is.
The reservation, rates and inventory stay in MiniHotel.
- 01Reservation, room-type and availability context from MiniHotel behind every reply
- 02Guest messaging on WhatsApp, email and website chat, in the guest’s language
- 03Paid extras through a secure checkout, with team approval where you want it
- 04Tasks and notifications so requests reach the right person
- 05A complete record of every conversation and every action
Three things that happen on their own.
Each one starts with a real guest message and ends with the work done - and your team can step in at any point.
- 01
Questions before a booking
On your website, Ersona answers with your real property information and takes the guest to your booking engine instead of leaving them to search elsewhere.
- 02
The stay itself
Requests are answered with the reservation in view, and anything that needs doing becomes a task with an owner.
- 03
Nothing charged without your rule
Extras can require your team’s approval before a guest is charged - per product, per property.
Noa D. · 09:12
Do you have a sea-view room for Saturday night, and what does it cost?
Ersona · 09:12
Yes - a Sea View Deluxe is free on Saturday at ₪940 for the night, breakfast included. Want me to send you the booking link?
- Question understoodAvailability · rate · SaturdayErsona09:12
- Room and rate readSea View Deluxe · availableMiniHotel09:12
- Rate applied₪940 · breakfast includedMiniHotel09:12
- Answer sent with the booking linkWhatsApp09:12
- Conversation resolvedNo handover neededErsona09:13
Illustrative workflowDemo property and data.
How setup works
Connected in days, not quarters.
- 1MiniHotel switches on the connection for your hotel
- 2Confirm your rooms in Ersona
- 3Add your instructions, channels and approval rules
- 4Go live on your channels
Available in the MiniHotel Marketplace · Chat Bot AI · View the listing
What this connection does - exactly
- Ersona reads
- Hotels, room types and rooms (incl. availability counts and rates) · Reservations
- Ersona can do
- Runs the guest conversation on WhatsApp, email and website chat with the MiniHotel reservation in view
- Sells paid extras through a secure checkout, with team approval where you want it
- Creates tasks, assigns them and notifies the team
- Stays in MiniHotel
- The reservation and inventory stay in MiniHotel.
- Depends on
- MiniHotel API access for your hotel ID, enabled by the vendor on request.
- Good to know
- Guest messaging runs on Ersona’s own channels: WhatsApp, email and website chat.
See Ersona on your MiniHotel property.
A short walkthrough on your own reservations, channels and policies - no migration, no commitment.