Voice
The phone, answered.
Calls answered with the reservation in view, in the caller’s language - and passed to a person when your rules say so.
Calls answered by Ersona. Missed calls followed up on WhatsApp.
Ersona answers the call
A natural conversation that ends in action: live availability, room options on WhatsApp, a secure payment and a confirmed booking.
Sound stays off unless you choose to listen.
- Guest
- Maya Rossi + Luca
- Booked via
- Direct
- Talking on
- Room
- Deluxe Double
- Availability checked
- Room chosen
- Paid
- Confirmed by Hostaway
4 of 4 · Mon 2 Nov · 09:17
She's booked
Confirmation on the same chat, and her online check-in link for later.
A missed call continues on WhatsApp
Calls you keep at your own desk can go unanswered. Ersona follows up on WhatsApp within a minute - matched to the reservation when the caller's number is on the booking - and the conversation carries on there.
- Guest
- Daniel Weber + 1
- Booked via
- Expedia
- Talking on
- Room
- 112
- Call missed
- WhatsApp follow-up sent
- Late arrival understood
- Night desk confirmed
- Daniel told
4 of 4 · Sat 14 Nov · 19:56
Daniel is set
He hears back on the same chat - no second call needed.
Works with your systems
Your PMS stays your system of record.
- GuestyPartner · Marketplace
- OptimaPartner · Marketplace
- MiniHotelPartner · Marketplace
- Hostaway
- Cloudbeds
Questions
Something not answered here? Write to us
What happens when a caller needs a person?
Ersona routes the call by the rules you set - by topic, by property or by time of day - and the person who picks up sees what was already asked and answered.
What happens when a call is missed?
Ersona follows up on WhatsApp within a minute - matched to the caller's reservation when the number is known - so the conversation carries on there and nothing waits for a call back.
Can Ersona call guests, not just answer?
Yes. Outbound calls can be part of a journey step or the follow-up to a task, in the same way messages are.
Also in Serve
See it on your property.
A 15-minute tailored demo, your first agent within six hours, a month of refinement - and an Ersona team member alongside you throughout.