ErsonaKeep Optima. Add Ersona.
Optima remains the hotel’s system of record. Ersona connects to it for live reservation and guest context, then runs the guest conversation on WhatsApp, email and your website - with your instructions, your approvals and your team one click away.
Caller · +49 … · Phone · 20:12
Hi - we land late on Thursday. Can we still check in after midnight, and is parking available?
Late arrivals are fine; parking is bookable at €12 a night
Applied from Hotel Lindenhof · your instructions · 20:12
- Call answeredFront desk number · in the caller’s languageVoice20:12
- Reservation identifiedRoom 9 · arrives ThuOptima20:12
- Hotel rule appliedLate arrival · parking availableHotel Lindenhof20:12
- Late arrival notedFront desk briefed for Thursday nightNotifications20:13
- Parking space reservedThu · added to the booking notesTasks20:13
- Call completedNo transfer neededErsona20:14
What the combination enables
Your Optima stays exactly where it is.
The reservation, folio, rates and room inventory stay in Optima.
- 01Live reservation, room and guest context from Optima behind every conversation
- 02Guest messaging on WhatsApp, email and website chat, in the guest’s language
- 03Paid extras through a secure checkout, with team approval where you want it
- 04Tasks and team notifications when a request needs a person
- 05One record of what was asked, what was decided and what was done
Three things that happen on their own.
Each one starts with a real guest message and ends with the work done - and your team can step in at any point.
- 01
Pre-arrival, handled
When Optima pushes the reservation, Ersona can send your approved pre-arrival message, answer what comes back and prepare anything the guest asks for.
- 02
In-stay requests become work
Extra towels, a cot, a late checkout: Ersona applies your rules, replies, and creates the task with an assignee and a due time.
- 03
Check-out and after
Check-out events from Optima let Ersona close the loop with the guest and hand anything unresolved to your team.
Caller · +49 … · 20:12
Hi - we land late on Thursday. Can we still check in after midnight, and is parking available?
Ersona · 20:12
Yes - reception is staffed all night, so a late arrival is fine, and I’ve noted it on your booking. Parking is €12 a night at the hotel; I’ve reserved a space for Thursday.
- Call answeredFront desk number · in the caller’s languageVoice20:12
- Reservation identifiedRoom 9 · arrives ThuOptima20:12
- Hotel rule appliedLate arrival · parking availableHotel Lindenhof20:12
- Late arrival notedFront desk briefed for Thursday nightNotifications20:13
- Parking space reservedThu · added to the booking notesTasks20:13
- Call completedNo transfer neededErsona20:14
Illustrative workflowDemo property and data.
How setup works
Connected in days, not quarters.
- 1Priority switches on the Optima connection for your property
- 2Confirm your rooms and rates in Ersona
- 3Add your instructions, channels and approval rules
- 4Go live - usually within days, with no change to how the front desk works
Available in the Optima Marketplace
What this connection does - exactly
- Ersona reads
- Hotels, room types and rooms · Reservations and guest profiles (pushed by Optima in real time)
- Ersona can do
- Runs the guest conversation on WhatsApp, email and website chat with the Optima reservation in view
- Sells paid extras through a secure checkout, with team approval where you want it
- Creates tasks, assigns them and notifies the team
- Stays in Optima
- The reservation, folio and room inventory stay in Optima.
- Depends on
- Optima’s push interface, enabled by the vendor for your property on request.
- Good to know
- Guest messaging runs on Ersona’s own channels: WhatsApp, email and website chat.
See Ersona on your Optima property.
A short walkthrough on your own reservations, channels and policies - no migration, no commitment.