OptimabyErsona
Partner · Marketplace

Keep Optima. Add Ersona.

Optima remains the hotel’s system of record. Ersona connects to it for live reservation and guest context, then runs the guest conversation on WhatsApp, email and your website — with your instructions, your approvals and your team one click away.

See Ersona with Optima
Hotel Lindenhof·Inbox
Resolved

Caller · +49 … · Phone · 20:12

Hi — we land late on Thursday. Can we still check in after midnight, and is parking available?

Room 9 · arrives Thu · Optima

Late arrivals are fine; parking is bookable at €12 a night

Applied from Hotel Lindenhof · your instructions · 20:12

  1. Call answeredFront desk number · in the caller’s language20:12
  2. Reservation identifiedRoom 9 · arrives Thu20:12
  3. Instructions appliedLate arrival · parking available20:12
  4. Late arrival notedFront desk briefed for Thursday night20:13
  5. Parking space reservedThu · added to the booking notes20:13
  6. Call completedNo transfer needed20:14
Resolved · AI handled
Illustrative — demo property and data.

What the combination enables

Your Optima stays exactly where it is.

The reservation, folio, rates and room inventory stay in Optima.

  • 01Live reservation, room and guest context from Optima behind every conversation
  • 02Guest messaging on WhatsApp, email and website chat, in the guest’s language
  • 03Paid extras through a secure checkout, with team approval where you want it
  • 04Tasks and team notifications when a request needs a person
  • 05One record of what was asked, what was decided and what was done

Three things that happen on their own.

Each one starts with a real guest message and ends with the work done — and your team can step in at any point.

  1. 01

    Pre-arrival, handled

    When Optima pushes the reservation, Ersona can send your approved pre-arrival message, answer what comes back and prepare anything the guest asks for.

  2. 02

    In-stay requests become work

    Extra towels, a cot, a late checkout: Ersona applies your rules, replies, and creates the task with an assignee and a due time.

  3. 03

    Check-out and after

    Check-out events from Optima let Ersona close the loop with the guest and hand anything unresolved to your team.

Hotel Lindenhof
Resolved

Caller · +49 … · 20:12

Hi — we land late on Thursday. Can we still check in after midnight, and is parking available?

Ersona · 20:12

Yes — reception is staffed all night, so a late arrival is fine, and I’ve noted it on your booking. Parking is €12 a night at the hotel; I’ve reserved a space for Thursday.

UnderstandDecideActMeasure
  1. Call answeredFront desk number · in the caller’s language20:12
  2. Reservation identifiedRoom 9 · arrives Thu20:12
  3. Instructions appliedLate arrival · parking available20:12
  4. Late arrival notedFront desk briefed for Thursday night20:13
  5. Parking space reservedThu · added to the booking notes20:13
  6. Call completedNo transfer needed20:14
Resolved · AI handled
Illustrative walkthrough on demo data.

How setup works

Connected in days, not quarters.

  1. 1Priority switches on the Optima connection for your property
  2. 2Confirm your rooms and rates in Ersona
  3. 3Add your instructions, channels and approval rules
  4. 4Go live — usually within days, with no change to how the front desk works

Before you commit

What Ersona can read and act on differs per system. Tell us how your property runs and we’ll show you exactly what’s possible on Optima by Priority — before anything is signed.

All integrations

See Ersona on your Optima property.

A short walkthrough on your own reservations, channels and policies — no migration, no commitment.

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