Optimaby
Ersona
Partner · MarketplaceErsonaKeep Optima. Add Ersona.
Optima stays your system of record. Ersona uses its live reservation context to run the guest conversation on WhatsApp, email and your website, within your rules.
Maya Rossi · Room 204Reservation from Optima
Maya Rossi + 1
Casa Aurora · 14-17 Nov · 3 nights · Direct booking
- Conversation
- WhatsApp · English · Ersona replying
- Open
- Check-in
- 2 of 2 guests approved · checked in (Optima)
- Approved
- Order
- Breakfast for two · 15 Nov 08:30 · €28 · kitchen notified
- Paid
- Service
- Deliver 2 extra towels · Elena
- Closed 21:23
What runs on top of Optima.
- 1
Pre-arrival, handled
When Optima pushes the reservation, Ersona sends your approved pre-arrival message and prepares what the guest asks for.
- 2
In-stay requests become work
Towels, a cot, a late checkout: Ersona replies and creates the task with an owner and a due time. Paid extras post to the room folio.
- 3
Check-out and after
Check-out events let Ersona close the loop and hand anything unresolved to your team.
How setup works
Connected in days.
- 1Priority switches on the Optima connection for your property
- 2Add your instructions, channels and approval rules
- 3Go live - usually within days, with no change at the front desk
Available in the Optima Marketplace
What this connection does
- Ersona reads
- Hotels, room types and rooms · Reservations and guest profiles (pushed by Optima in real time)
- Ersona can do
- Runs the guest conversation on Ersona’s own channels - WhatsApp, email and website chat - with the Optima reservation in view
- Sells paid extras on a secure checkout and posts them to the guest's room folio in Optima
- Creates and assigns tasks and notifies the team
- Stays in Optima
- The reservation, folio and room inventory.
See Ersona on your Optima property.
A 15-minute demo tailored to your own reservations and policies. No migration.