HostawayErsona
Integration

Keep Hostaway. Add Ersona.

Hostaway stays your system of record and your channel manager. Ersona works on top of it: it reads the reservation and the listing, applies your instructions, replies on the thread the guest used, sells the extra and creates the work that follows.

See Ersona with Hostaway
Casa Aurora·Inbox
Resolved

Jonas W. · WhatsApp · 16:05

Could we get two extra towels and a crib for the little one?

Room 21 · night 1 of 4 · Hostaway

  1. Reservation identifiedRoom 21 · night 1 of 416:05
  2. Request understood2 towels · 1 crib16:05
  3. Task createdGuest service · Room 21 · high · due 17:0016:05
  4. Assigned to housekeepingChecklist: towels ×2, crib ×116:05
  5. Task completedMarked done by Ana16:37
  6. Guest updated16:38
Resolved · AI handled
Illustrative workflowDemo property and data.

What the combination enables

Your Hostaway stays exactly where it is.

Bookings, rates, availability, the calendar and the guest record stay in Hostaway.

  • 01Answers in the Hostaway inbox, including Airbnb and Booking.com threads, with reservation context attached
  • 02Applies your own instructions per listing and per channel
  • 03Sells paid extras through a secure checkout, with team approval where you want it
  • 04Creates tasks, assigns them and notifies the team
  • 05Raises booking inquiries on your Hostaway booking engine where you enable it

Three things that happen on their own.

Each one starts with a real guest message and ends with the work done - and your team can step in at any point.

  1. 01

    A guest asks for late checkout

    Ersona identifies the reservation in Hostaway, applies your rule, offers the extra with a payment link, confirms once it is paid and creates the housekeeping task.

  2. 02

    An OTA message arrives

    Airbnb and Booking.com messages relayed into Hostaway are handled like any other conversation, with the booking source visible to your team.

  3. 03

    Someone wants to book

    In website chat and WhatsApp, Ersona takes booking intent to your Hostaway booking engine and can raise an inquiry for your team to confirm.

Casa Aurora
Resolved

Jonas W. · 16:05

Could we get two extra towels and a crib for the little one?

Ersona · 16:05

Of course - I’ve asked housekeeping to bring two towels and a crib to Room 21. They’ll be with you within the hour.

Ersona · 16:38

Delivered - let me know if you need anything else.

UnderstandDecideActMeasure
  1. Reservation identifiedRoom 21 · night 1 of 416:05
  2. Request understood2 towels · 1 crib16:05
  3. Task createdGuest service · Room 21 · high · due 17:0016:05
  4. Assigned to housekeepingChecklist: towels ×2, crib ×116:05
  5. Task completedMarked done by Ana16:37
  6. Guest updated16:38
Resolved · AI handled

Illustrative workflowDemo property and data.

How setup works

Connected in days, not quarters.

  1. 1Connect your Hostaway account from Ersona’s settings
  2. 2Switch on the inbox so conversations flow both ways
  3. 3Add your instructions - policies, extras, who to notify
  4. 4Go live on one listing, then roll out

What this connection does - exactly

Ersona reads
Listings and units · Reservations (dates, guests, channel, status, total) · Guest details · Inbox messages, in real time (webhook)
Ersona can do
  • Sends replies into the Hostaway conversation - the guest gets them on the channel they wrote from
  • Where you enable conversational booking: creates a reservation inquiry on your Hostaway booking engine for the host to confirm
Stays in Hostaway
Bookings, rates, availability and the guest record stay in Hostaway. Ersona doesn’t change reservations, rates or calendars there.
Depends on
Your Hostaway API credentials and the channel connection you switch on in Ersona. Booking inquiries need the Hostaway booking engine connected as well.
All integrations

Running on Hostaway with Ersona

  • EZ Group · 200+ units · Tel Aviv

    26 min average reply → 12 s average reply · ~90% of guest chats resolved without a person · 51 hours returned to the team per month (first six months on Ersona).

    Customer-reportedRead more

  • MallaClub · 49 properties and 2 hotels · Lefkada, Greece

    49 properties and 2 hotels across Lefkada - mountain villages and separate beaches - served as one operation

    Customer-reportedRead more

See Ersona on your Hostaway property.

A short walkthrough on your own reservations, channels and policies - no migration, no commitment.

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See Ersona on my hotel