ErsonaKeep Hostaway. Add Ersona.
Hostaway stays your system of record and channel manager. Ersona replies on the guest’s thread with the reservation in view, sells the extra and creates the work that follows.
Maya Rossi + 1
Casa Aurora · 14-17 Nov · 3 nights · Direct booking
- Conversation
- WhatsApp · English · Ersona replying
- Open
- Check-in
- 2 of 2 guests approved · checked in (Hostaway)
- Approved
- Order
- Breakfast for two · 15 Nov 08:30 · €28 · kitchen notified
- Paid
- Service
- Deliver 2 extra towels · Elena
- Closed 21:23
What runs on top of Hostaway.
- 1
A guest asks for late checkout
Ersona checks the reservation and your rule, sends a payment link, confirms once paid and creates the housekeeping task.
- 2
An OTA message arrives
Airbnb and Booking.com messages relayed into Hostaway are answered like any other, with the booking source shown.
- 3
Someone wants to book
Ersona offers within your discount rule, asks your manager above it, and completes the reservation on your Hostaway booking engine once the guest pays.
How setup works
Connected in days.
- 1Connect Hostaway and switch on the inbox
- 2Add your policies, extras and who to notify
- 3Go live on one listing, then roll out
What this connection does
- Ersona reads
- Listings and units · Reservations (dates, guests, channel, status, total) · Guest details · Inbox messages, in real time (webhook)
- Ersona can do
- Replies in the Hostaway conversation, on the channel the guest wrote from
- Where enabled, completes direct bookings on your Hostaway booking engine after secure payment - confirmed only when Hostaway confirms
- Stays in Hostaway
- Rates, availability, the calendar and the guest record. Reservations Ersona completes are created by Hostaway; Ersona doesn’t change rates or calendars.
Running on Hostaway with Ersona
EZ Group · 200+ units · Tel Aviv
26 min average reply → 12 s average reply · ~90% of guest chats resolved without a person · 51 hours returned to the team per month (first six months on Ersona).
Customer-reportedRead more
MallaClub · 49 properties and 2 hotels · Lefkada, Greece
49 properties and 2 hotels across Lefkada - mountain villages and separate beaches - served as one operation
Customer-reportedRead more
See Ersona on your Hostaway property.
A 15-minute demo tailored to your own reservations and policies. No migration.