ErsonaKeep Cloudbeds. Add Ersona.
Cloudbeds stays your system of record. Ersona connects to it for reservation, room and guest context, then runs the guest conversation on WhatsApp, email and your website - with your instructions, your approvals and your team one click away.
Sofia M. · Website chat · 18:40
¿Tienen parking? Llegamos en coche el jueves.
- Language detectedSpanishErsona18:40
- Question understoodParking · arrival ThursdayErsona18:40
- Hotel information appliedPrivate parking · €12 a night · Lindenstraße 4Hotel Lindenhof18:40
- Reply sent in SpanishWebsite chat18:40
- Conversation resolvedNo handover neededErsona18:41
What the combination enables
Your Cloudbeds stays exactly where it is.
Reservations, rates, availability and the folio stay in Cloudbeds.
- 01Live reservation, room-type and guest context behind every conversation
- 02Guest messaging on WhatsApp, email and website chat, in the guest’s language
- 03Paid extras through a secure checkout, with team approval where you want it
- 04Tasks and team notifications when a request needs a person
- 05One record of what was asked, what was decided and what was done
Three things that happen on their own.
Each one starts with a real guest message and ends with the work done - and your team can step in at any point.
- 01
Questions before a booking
On your website, Ersona answers with your real property information and takes the guest to your booking engine.
- 02
In-stay requests become work
Extra towels, a cot, a late checkout: Ersona applies your rules, replies, and creates the task with an assignee and a due time.
- 03
Nothing charged without your rule
Extras can require your team’s approval before a guest is charged - per product, per property.
Sofia M. · 18:40
¿Tienen parking? Llegamos en coche el jueves.
Ersona · 18:40
¡Sí! Tenemos parking privado en el hotel por 12 € por noche - sin reserva previa. La entrada está en Lindenstraße 4. ¿Te ayudo con algo más para el jueves?
- Language detectedSpanishErsona18:40
- Question understoodParking · arrival ThursdayErsona18:40
- Hotel information appliedPrivate parking · €12 a night · Lindenstraße 4Hotel Lindenhof18:40
- Reply sent in SpanishWebsite chat18:40
- Conversation resolvedNo handover neededErsona18:41
Illustrative workflowDemo property and data.
How setup works
Connected in days, not quarters.
- 1Connect your Cloudbeds account from Ersona’s settings
- 2Confirm your properties and room types
- 3Add your instructions, channels and approval rules
- 4Go live on your channels
What this connection does - exactly
- Ersona reads
- Hotels, room types and rooms · Reservations with rate details
- Ersona can do
- Runs the guest conversation on WhatsApp, email and website chat with the Cloudbeds reservation in view
- Sells paid extras through a secure checkout, with team approval where you want it
- Creates tasks, assigns them and notifies the team
- Stays in Cloudbeds
- Everything operational stays in Cloudbeds.
- Depends on
- Your Cloudbeds API key.
- Good to know
- Guest messaging runs on Ersona’s own channels: WhatsApp, email and website chat.
See Ersona on your Cloudbeds property.
A short walkthrough on your own reservations, channels and policies - no migration, no commitment.