ErsonaKeep Cloudbeds. Add Ersona.
Cloudbeds stays your system of record. Ersona uses its reservation context to run the guest conversation on WhatsApp, email and your website, within your rules.
Maya Rossi · Room 204Reservation from Cloudbeds
Maya Rossi + 1
Casa Aurora · 14-17 Nov · 3 nights · Direct booking
- Conversation
- WhatsApp · English · Ersona replying
- Open
- Check-in
- 2 of 2 guests approved · checked in (Cloudbeds)
- Approved
- Order
- Breakfast for two · 15 Nov 08:30 · €28 · kitchen notified
- Paid
- Service
- Deliver 2 extra towels · Elena
- Closed 21:23
What runs on top of Cloudbeds.
- 1
Questions before a booking
On your website, Ersona answers from your property information and takes the guest to your booking engine.
- 2
In-stay requests become work
Towels, a cot, a late checkout: Ersona replies and creates the task with an owner and a due time.
- 3
Nothing charged without your rule
Extras can require your team’s approval before a guest is charged.
How setup works
Connected in days.
- 1Connect Cloudbeds from Ersona’s settings
- 2Add your instructions, channels and approval rules
- 3Go live on your channels
What this connection does
- Ersona reads
- Hotels, room types and rooms · Reservations with rate details
- Ersona can do
- Runs the guest conversation on Ersona’s own channels - WhatsApp, email and website chat - with the Cloudbeds reservation in view
- Sells paid extras on a secure checkout, with team approval where you want it
- Creates and assigns tasks and notifies the team
- Stays in Cloudbeds
- Everything operational.
See Ersona on your Cloudbeds property.
A 15-minute demo tailored to your own reservations and policies. No migration.