CloudbedsErsona
Integration

Keep Cloudbeds. Add Ersona.

Cloudbeds stays your system of record. Ersona connects to it for reservation, room and guest context, then runs the guest conversation on WhatsApp, email and your website — with your instructions, your approvals and your team one click away.

See Ersona with Cloudbeds
Hotel Lindenhof·Inbox
Resolved

Sofia M. · Website chat · 18:40

¿Tienen parking? Llegamos en coche el jueves.

  1. Language detectedSpanish18:40
  2. Question understoodParking · arrival Thursday18:40
  3. Hotel information appliedPrivate parking · €12/day · Lindenstraße 418:40
  4. Reply sent in Spanish18:40
  5. Conversation resolvedNo handover needed18:41
Resolved · AI handled
Illustrative — demo property and data.

What the combination enables

Your Cloudbeds stays exactly where it is.

Reservations, rates, availability and the folio stay in Cloudbeds.

  • 01Live reservation, room-type and guest context behind every conversation
  • 02Guest messaging on WhatsApp, email and website chat, in the guest’s language
  • 03Paid extras through a secure checkout, with team approval where you want it
  • 04Tasks and team notifications when a request needs a person
  • 05One record of what was asked, what was decided and what was done

Three things that happen on their own.

Each one starts with a real guest message and ends with the work done — and your team can step in at any point.

  1. 01

    Questions before a booking

    On your website, Ersona answers with your real property information and takes the guest to your booking engine.

  2. 02

    In-stay requests become work

    Extra towels, a cot, a late checkout: Ersona applies your rules, replies, and creates the task with an assignee and a due time.

  3. 03

    Nothing charged without your rule

    Extras can require your team’s approval before a guest is charged — per product, per property.

Hotel Lindenhof
Resolved

Sofia M. · 18:40

¿Tienen parking? Llegamos en coche el jueves.

Ersona · 18:40

¡Sí! Tenemos parking privado en el hotel por 12 € al día — sin reserva previa. La entrada está en Lindenstraße 4. ¿Te ayudo con algo más para el jueves?

UnderstandDecideActMeasure
  1. Language detectedSpanish18:40
  2. Question understoodParking · arrival Thursday18:40
  3. Hotel information appliedPrivate parking · €12/day · Lindenstraße 418:40
  4. Reply sent in Spanish18:40
  5. Conversation resolvedNo handover needed18:41
Resolved · AI handled
Illustrative walkthrough on demo data.

How setup works

Connected in days, not quarters.

  1. 1Connect your Cloudbeds account from Ersona’s settings
  2. 2Confirm your properties and room types
  3. 3Add your instructions, channels and approval rules
  4. 4Go live on your channels

Before you commit

What Ersona can read and act on differs per system. Tell us how your property runs and we’ll show you exactly what’s possible on Cloudbeds — before anything is signed.

All integrations

See Ersona on your Cloudbeds property.

A short walkthrough on your own reservations, channels and policies — no migration, no commitment.

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See Ersona on my hotel