The AutonomousWorkforce forHospitality.
Voice, WhatsApp, email—one system. Reads guest intent, checks availability, executes—automatically.
Ersona Concierge
online
7 Hotels
7 properties
EZ Group
200+ properties
LHG Hostels
4 properties
WhatsApp-first. 40+ languages.
Built for non-English-first markets where WhatsApp is the default. Guests communicate in their language, you see everything in yours.
OTAs take 15-25%. And your guest data.
Every OTA booking costs you commission and anonymizes your guests. You can't market to someone you don't know.
The Problem
Demand leaks to OTAs.
Slow response = lost booking
Guest books on Booking.com instead
OTA hides guest identity
No email, no phone, no relationship
15-25% commission gone
€€€ per booking, every time
With Ersona
Demand converts directly.
Instant AI response + booking
Capture demand in the conversation
Full guest profile captured
Email, phone, preferences owned by you
Less OTA Fees. More Direct.
+ Win-back list for repeat bookings
The Unified Solution
Capture demand. Everywhere.
Every channel flows into one AI core. Every conversation becomes a direct booking opportunity.
Website Widget
Embedded chat
WhatsApp & Social
IG, Facebook, SMS
Voice AI
Inbound & outbound
AI Core
Text & Voice
Direct Booking
+ Unified Guest Profile
0%
OTA Fees
100%
Your Guest
ROI Calculator
Calculate your savings from OTA → Direct shift
60% OTA mix · 18% commission · 25% shift
Note: Revenue-only projection. Excludes labor savings from reduced staff workload & operational efficiency.
Commission Saved
€4,253
OTA fees avoided
Upsell Revenue
€1,575
AI-driven upgrades
Total Monthly Impact
€5,828/mo
Annual
€69,930
And to capture that demand, you need one place where every guest conversation lives.
Three outcomes that matter
Every property we work with sees measurable improvement in these areas.
More Direct Revenue
Convert WhatsApp inquiries into direct bookings. Keep 15-25% you'd lose to OTAs.
Less Workload
Instant replies 24/7. AI handles 95% of questions. Your team focuses on hospitality.
Better Guest Experience
Multilingual, personal, always available. Every guest feels like a VIP.
Every capability you need
One platform handles the full guest lifecycle. Dive into each module to learn more.
A full guest journey—not a chatbot
From inquiry to loyalty, every interaction becomes an asset. Value compounds across the lifecycle.
Pre-booking
Qualify & capture
Pre-arrival
Engage & upsell
In-stay
Serve & delight
Post-stay
Feedback & reviews
Win-back
Re-engage & retain
Enterprise-Grade Reliability. Always Human-First.
Seamless integrations with your existing stack and human oversight when it matters most.
Plug & Play Integrations
Your PMS, connected in minutes
Reservations and availability synced bi-directionally with your PMS.
Human Control Always On
AI handles 95%. You handle the rest.
John Davidson
VIP Guest · Room 304
Hi, we're having trouble operating the AC. Could someone help?
I've alerted the maintenance team. Someone will be there shortly to assist.
AI Response
95%
AI Resolved
5%
Human Escalated
1-tap
Takeover
Real Growth, Measured
Results within 30 days—revenue up, operations streamlined.
Higher Direct Booking Value
Average across pilot properties vs OTA
First Response Time
Median across 40+ languages
ROI Increase
Proven by EZ Group (12-month study)
Always Working
Never sleep, never sick, never OOO
Contextual Revenue
Perfect-moment upsells: upgrades, add-ons, early check-in, late checkout.
Seamless Conversion
From chat to checkout—fewer clicks, more bookings.
Brand-Safe Always
Every conversation feels authentic, never pushy or robotic.
1000+
Hotels & Properties
EMEA, LATAM, APAC
10000+
Daily Guests Served
Across all channels
92%
Avg CSAT Score
Guest satisfaction
6
Countries
And growing
Trusted By Operators
What They Say
“It is working excellent - Above My Expectation. The AI understands context and handles guest requests naturally.”
Eliran Zohar
STR Manager, SuperHost
200+ Properties • Tel Aviv
“Our front desk team finally has time to focus on the guests in front of them. The AI handles everything else seamlessly.”
Leading Hostel Group
EnterpriseFront Desk Director
4 Properties • 3 Cities
“Finally, a system that understands hospitality. It doesn't feel like a chatbot—it feels like an extension of our team.”
Marina Hotel Group
EnterpriseOperations Manager
6 Boutique Properties
Go Live in 30 Minutes
15-minute demo. See Ersona handle your actual guest messages.