AI for hotels and hospitality portfolios
Ersona turns guest conversations into confirmed bookings, paid extras and completed work, across your channels and connected systems.
At the Casa Aurora front desk
Sat 14 Nov
Ersona · Sent to Leo · Kitchen on WhatsApp19:40
Sun 15 Nov
Breakfast for two
Room 204 · Sun 08:30
Owner: Leo, Kitchen · WhatsApp
“Breakfast is served on the terrace. Buon appetito, Maya!” · 08:34
Levication
GEBA Luxury Residences
Baraca Boutique
Sila Vasiliki
Omni House LefkadaYour channels, your booking sources and your team, connected - from first enquiry to follow-up. Pick a moment and watch it get done.
4 of 4 · Mon 2 Nov · 09:17
She's booked
Confirmation on the same chat, and her online check-in link for later.
34% more direct bookings
Guests reach you on
Bookings come from
OTA messages and bookings reach Ersona through your connected PMS.
Wherever the booking came from, online check-in and every conversation add to one guest profile - so service is personal and the next offer is relevant - and booked direct.
99%Guest information captured for 99% of guests, across booking channels
Guest journeyGuest profile
Lena Novak
Ask ErsonaCasa Aurora · Villa Serena · Palazzo LumeSynced 2 min agoWhat needs my attention today?
5 things need a person at your three properties today. The group enquiry has waited longest.
RevenueGroup enquiry, 6 rooms 2–4 Dec - no reply for 3 h
Villa Serena · Email · received 11:25
Sofia
Send a group offer
RevenueCard declined twice on a €525 booking
Casa Aurora · Website booking · Jonas Berg · 13:40
Sofia
Send a new payment link
ServiceHeating, Room 3 - not acknowledged for 35 min
Palazzo Lume · Guest WhatsApp · escalated to Dario 13:50
Dario
Call the room or reassign
TeamElena has 2 overdue tasks
Casa Aurora · Tasks · minibar 208, baby cot 301
Elena
Remind Elena or move the cot to Marco
ArrivalLena Novak + 2 arriving ~15:00 - 2 guests not checked in
Casa Aurora · Guest App · reminder sent 10:00
Ersona
Reminder sent 10:00 - the front desk completes the other two on arrival
Whether you run one property or a large portfolio, an Ersona team member sets Ersona up with you and stays your point of contact.
Ersona handles
Your Ersona team member
One point of contact, from setup to every improvement.
Before launch
Launch and after
Security and privacy
How we protect guest data100-key hotel • One monthPerformanceLevicationLevication · ≈60 apartments
+76%
higher website conversion
Ersona runs guest communication on the website, WhatsApp and email. Three employees focus on the work in the field.
Read the Levication story
Secret Hill, Lefkada · MallaClub portfolio
MallaClub · 49 properties and 2 hotels
+220%
product and upsell revenue
Villas and hotels from mountain villages to separate beaches run as one guest operation on Hostaway.
Read the MallaClub story
Eliran ZoharSTR Manager, EZ GroupEZ Group · 200+ units
22% → 0%
unhandled inquiries
Every inquiry across 200+ units is answered with the reservation in view, or handed to the team with the reason.
Read the EZ Group storyA 120-key hotel · Independent hotel
$18,000
recovered booking value in one month
The hotel's own figure for a single month - alongside two bookings a day through Ersona.
Read the storyKeep your PMS and channels. Nothing to migrate.
Available in the Guesty, MiniHotel and Optima marketplaces.
A tailored demo
Ersona on your kind of property, your channels and your systems - with a person, nothing to install.
Your first agent to try
Built from your website and what your connected systems share. Talk to it, test it and add what it should know.
A month of refinement
Working closely with you, we refine coverage to about 80% of your guests' questions and topics.
Your Ersona team member
The person who set you up stays your point of contact - for support, for changes in your operation and for a better agent as AI advances. Your forward-deployed engineer (FDE).
Tailored to your property. Nothing to install, no commitment.
