AI for hotels and hospitality portfolios

From guest requestto completed work.

Ersona turns guest conversations into confirmed bookings, paid extras and completed work, across your channels and connected systems.

Book a demoSee it work

Guest · Maya, Guest App

Breakfast for two · Sun 15 Nov · 08:30€36
Paid · Kitchen notified

Team · Kitchen, WhatsApp

New order · Room 204 · breakfast for two, 08:30 · paidNoted 👍
recovered booking value in one monthA 120-key hotel
$18,000
of guests check in digitally in the Guest AppAcross our customers
85%

Hotels and properties powered by Ersona

Customer stories
The Gutman Hotel, Tel Aviv, at dusk
Seven Collection · The Gutman Hotel, Tel Aviv
  • The Gutman Hotel
  • 7EVEN TLV
  • Secret Hill
  • Melio Hotel
  • EZ Group
  • Eunoia Porto Katsiki
  • 180 Boutique Hostel
  • Flomis Luxury Villa
  • The Seven Seas Tel Aviv
  • Greek Beach House
  • Levication
  • EGO Villas Lefkada
  • GEBA Luxury Residences
  • Baraca Boutique
  • Sila Vasiliki
  • Omni House Lefkada

One guest journey. One connected operation.

Ersona brings guests, systems and your team together, from the first enquiry to the follow-up.

Room
Deluxe Double · €525
Reservation
CA-48231

Guest· Maya, WhatsApp

CACasa AuroraWhatsApp Business

📞 Call with Casa Aurora · 0:29

Hi Maya, as promised on the call - three rooms for 14–17 Nov, 2 guests:09:13
  • Superior Double room with a king bed

    Superior Double

    14–17 Nov · 2 guests · 3 nights

    €420€140 / night

    King bed · balcony · Details

  • Deluxe Double room with a sofa and city view

    Deluxe Double

    14–17 Nov · 2 guests · 3 nights

    €525€175 / night

    City view · sofa · Details

  • Classic Double room with a queen bed

    Classic Double

    14–17 Nov · 2 guests · 3 nights

    €360€120 / night

    Quiet courtyard side · Details

Deluxe Double · €525This one, please.09:15
Lovely choice. Pay securely here to confirm:Secure checkout · casa-aurora.itDeluxe Double · 14–17 Nov€525Paid ✓09:15
You're booked, Maya! Deluxe Double, 14–17 Nov, 2 guests. Reservation CA-48231.09:17
Check in online before you arrive - two minutes each, no download.Maya ✓ · Luca2 of 2 ✓11 Nov · 10:00
You're both checked in. Your door code for Room 204 arrives on 14 Nov at 12:00.11 Nov · 18:40
0:29

Online check-in complete · 2 of 2

2 of 2

Reminder to Luca cancelled · Door code releases 14 Nov · 12:00

Step 10 of 10: Luca checks in - reminder cancelled, door code set

34%more direct bookings

Your front desk answers, even when your team is busy.

AI front desk
languages, answered in the guest's own
48
across all channels, including phone calls
24/7

Incoming

Also Instagram, Messenger and Telegram.

Ersona

Lena Novak · Booking.com

“Is there parking near the hotel?”

Reservation
Booking.com via Hostaway · Room 301
Guests
3 · 14–17 Nov
Source
Parking info

Outcome

Answer on the same channel

Reply in the Booking.com thread

Garage 200 m away, €20 a night - directions sent

✓ Sent in Booking.com

Step 15 of 15: Reply in the Booking.com thread

Know your guests. Bring them back.

Wherever the booking came from, online check-in and every conversation add to one guest profile - so service is personal and the next offer is relevant - and booked direct.

99%Guest information captured for 99% of guests, across booking channels

Guest journey
  1. Booked · Booking.com3 guests · 14–17 Nov · contact masked by the OTA
  2. Online check-in · Guest AppEmail, phone, language and all 3 guests added
  3. Conversation · WhatsAppAsked about parking - travels by car
  4. Next stay · Return offerBook direct - parking included

Guest profile

Lena Novak

Booking source
Booking.com
Conversation
WhatsApp
Language
English
Stays
1 · 3 nights
Preference
Parking - travels by car
Return offer · book direct, parking includedProposed

Ask anything about your properties.

Ask Ersona
Ask ErsonaCasa Aurora · Villa Serena · Palazzo LumeSynced 2 min ago

What needs my attention today?

Checked 4 sources
  • Guest conversations · WhatsApp, email and website chat · synced 2 min ago
  • Ersona Tasks · open and overdue tasks · synced 2 min ago
  • Staff WhatsApp · acknowledgements and replies · synced 2 min ago
  • Hostaway · reservations and payments · synced 2 min ago
  • Scope: All properties · Today

5 things need a person at your three properties today. The group enquiry has waited longest.

  1. RevenueGroup enquiry, 6 rooms 2–4 Dec - no reply for 3 h

    Villa Serena · Email · received 11:25

    Sofia

    Send a group offer

  2. RevenueCard declined twice on a €525 booking

    Casa Aurora · Website booking · Jonas Berg · 13:40

    Sofia

    Send a new payment link

  3. ServiceHeating, Room 3 - not acknowledged for 35 min

    Palazzo Lume · Guest WhatsApp · escalated to Dario 13:50

    Dario

    Call the room or reassign

  4. TeamElena has 2 overdue tasks

    Casa Aurora · Tasks · minibar 208, baby cot 301

    Elena

    Remind Elena or move the cot to Marco

  5. ArrivalLena Novak + 2 arriving 21:00 - 2 guests not checked in

    Casa Aurora · Guest App · reminder sent 10:00

    Ersona

    Nothing yet - Ersona follows up at 17:00

What a month looks like.

100-key hotel • One monthPerformance
Booking value closed through conversations
₪42,800
Extras and upgrade sales
₪9,600
Staff hours freed up
54
Inquiries handled without an agent
86%

Customer stories

  • Website● Ersona liveWhatsApp● Ersona liveEmail● Ersona live
    Levication

    Levication · ≈60 apartments

    More website visitors become guests.

    +76%

    higher website conversion

    Ersona runs guest communication on the website, WhatsApp and email. Three employees focus on the work in the field.

    Read the Levication story
  • Secret Hill, Lefkada - pool terrace above the seaSecret Hill, Lefkada · MallaClub portfolio

    MallaClub · 49 properties and 2 hotels

    Extras that sell, across a whole island.

    +220%

    product and upsell revenue

    Villas and hotels from mountain villages to separate beaches run as one guest operation on Hostaway.

    Read the MallaClub story
  • Eliran ZoharSTR Manager, EZ Group

    EZ Group · 200+ units

    No guest inquiry left unhandled.

    22% → 0%

    unhandled inquiries

    Every inquiry across 200+ units is answered with the reservation in view, or handed to the team with the reason.

    Read the EZ Group story
  • 120 keysIndependent hotel

    A 120-key hotel · Independent hotel

    Booking value back in a single month.

    $18,000

    recovered booking value in one month

    The hotel's own figure for a single month - alongside two bookings a day through Ersona.

    Read the story

Works with what runs your business.

Keep your PMS and channels. We set it up with you.

Available in the Guesty, MiniHotel and Optima marketplaces.

  1. 1

    Connect

    PMS, channels, WhatsApp.

  2. 2

    Configure

    Rules, offers, owners.

  3. 3

    Test

    On your property first.

  4. 4

    Go live

    One workflow first.

See Ersona at your property.

Bring your PMS and one workflow.

Book a demoOr pick a time
Room 307 at The Gutman Hotel
Photo: The Gutman Hotel · Seven Collection