AI for hotels and hospitality portfolios

More time for guests.More from every stay.

Ersona answers guests, sells the stay and moves your team on WhatsApp - with you in control.

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Guest · Maya, Guest App

Breakfast for two · 15 Nov · 08:30€36
Paid · Kitchen notified

Team · Kitchen, WhatsApp

New order · Room 204 · breakfast for two, 08:30 · paidNoted 👍
recovered booking value in one monthA 120-key hotel
$18,000
of guests check in digitally in the Guest AppAcross our customers
85%

Hotels and properties powered by Ersona

Customer stories
The Gutman Hotel, Tel Aviv, at dusk
Seven Collection · The Gutman Hotel, Tel Aviv
  • The Gutman Hotel
  • 7EVEN TLV
  • Secret Hill
  • Melio Hotel
  • EZ Group
  • Eunoia Porto Katsiki
  • 180 Boutique Hostel
  • Flomis Luxury Villa
  • The Seven Seas Tel Aviv
  • Greek Beach House
  • Levication
  • EGO Villas Lefkada
  • GEBA Luxury Residences
  • Baraca Boutique
  • Sila Vasiliki
  • Omni House Lefkada

Every guest channel. One connected operation.

Incoming

Also Instagram, Messenger, Telegram and phone.

Ersona

Lena Novak · Booking.com

“Is there parking near the hotel?”

Reservation
Booking.com via Hostaway · Room 301
Guests
3 · 14–17 Nov
Source
Parking info

Outcome

Reply on the same channel

Reply in the Booking.com thread

Garage 200 m away, €20 a night - directions sent

✓ Sent in Booking.com

Step 12 of 12: Reply in the Booking.com thread

From question to confirmed stay.

Offers inside your rules, your approval above them.

Direct booking

Guest· Anna, WhatsApp

CACasa AuroraWhatsApp Business
Hi! Do you have a room for two, 14–17 Nov?10:04
Yes - three rooms are free for 14–17 Nov, 2 guests:10:04
  • Superior Double room with a king bed

    Superior Double

    14–17 Nov · 2 guests · 3 nights

    €420€140 / night

    Breakfast included · Details

  • Deluxe Double room with a sofa and city view

    Deluxe Double

    14–17 Nov · 2 guests · 3 nights

    €525€175 / night

    City view · sofa · Details

  • Classic Double room with a queen bed

    Classic Double

    14–17 Nov · 2 guests · 3 nights

    €360€120 / night

    Quiet courtyard side · Details

Superior Double · €420This one, please.10:05
Lovely choice. Pay securely here to confirm:Secure checkout · casa-aurora.itSuperior Double · 14–17 Nov€420Paid ✓10:06
You're booked, Anna! Superior Double, 14–17 Nov, 2 guests. Reservation CA-48231.10:08

Ersona· Booking

Superior Double · 14–17 Nov · 2 guests · €420

  1. ✓ Checkout sent
  2. ✓ Payment received
  3. ✓ Reservation confirmed

Confirmed by Hostaway · 10:08

Superior DoublePaid €420

Reservation CA-48231 · 14–17 Nov · 2 guests

Step 6 of 6: Reservation confirmed by Hostaway

Every guest checked in before they arrive.

In the Guest App - no download.

Guest journey
  1. Casa AuroraHi Maya, check in before you arrive - it takes two minutes. No download.11 Nov · 10:00
  2. Maya: details, passport and signature1 of 2 guests complete
  3. Luca Bianchi is required tooHis own link · reminder set for 12 Nov · 10:00
  4. Luca completed his details · 2 of 2
  5. Reminder cancelled - nothing missing
  6. Casa AuroraYou're both checked in online. Your door code arrives on 14 Nov · 12:00.
  7. Door code · Room 204 · releases 14 Nov · 12:00Rule: once every guest has checked in

Step 6 of 6: Confirmation sent; the door code follows the property's rule

Every request has an owner.

The right person gets it on WhatsApp.

Service operations
  1. GuestHi! Could we get two extra towels in room 204, please?21:12
  2. Task: 2 extra towels · Room 204Assigned to Elena · Housekeeping
  3. Casa AuroraOf course, Maya. Housekeeping will bring two towels shortly.21:12
  4. To Elena · WhatsAppNew task · Room 204 · 2 extra towels · due 21:3221:12
  5. Elena replied · WhatsAppOn my way21:14
  6. Task in progressElena · 21:14
  7. Elena replied · WhatsAppDone21:21
  8. Task completedElena · 21:21
  9. Casa AuroraElena has just brought two towels to your room. Anything else?21:21
  10. GuestGot them, thank you!21:23
  11. Guest confirmed · case closed

Step 7 of 7: Maya confirms - case closed

Ask how the stay went. Act on the answer.

Try a reply:
  1. Casa AuroraHow was your stay, Maya?17 Nov · 13:00
  2. GuestCould be better
  3. GuestThe air conditioner in the room was noisy at night.13:05
  4. Saved to Maya's stay · Room 204Could be better · air conditioner
  5. To Alex · WhatsAppNew task · Room 204 · air conditioner noisy at night · due 16:0013:05
  6. Casa AuroraThank you, Maya - we're sorry. Alex from maintenance is checking the air conditioner today.
  7. Manager sees · Air conditioner, Room 204 · Alex · Assigned

Step 6 of 6: Maya gets a reply; the manager sees issue, owner and status

Ask anything about your properties.

Ask Ersona
Ask ErsonaCasa Aurora · Villa Serena · Palazzo LumeSynced 2 min ago

What needs my attention today?

Checked 4 sources
  • Guest conversations · WhatsApp, email and website chat · synced 2 min ago
  • Ersona Tasks · open and overdue tasks · synced 2 min ago
  • Staff WhatsApp · acknowledgements and replies · synced 2 min ago
  • Hostaway · reservations and payments · synced 2 min ago
  • Scope: All properties · Today

5 things need a person at your three properties today. The group enquiry has waited longest.

  1. RevenueGroup enquiry, 6 rooms 2–4 Dec - no reply for 3 h

    Villa Serena · Email · received 11:25

    Sofia

    Send a group offer

  2. RevenueCard declined twice on a €525 booking

    Casa Aurora · Website booking · Jonas Berg · 13:40

    Sofia

    Send a new payment link

  3. ServiceHeating, Room 3 - not acknowledged for 35 min

    Palazzo Lume · Guest WhatsApp · escalated to Dario 13:50

    Dario

    Call the room or reassign

  4. TeamElena has 2 overdue tasks

    Casa Aurora · Tasks · minibar 208, baby cot 301

    Elena

    Remind Elena or move the cot to Marco

  5. ArrivalLena Novak + 2 arriving 21:00 - 2 guests not checked in

    Casa Aurora · Guest App · reminder sent 10:00

    Ersona

    Nothing yet - Ersona follows up at 17:00

What a month looks like.

100-key hotel • One monthPerformance
Booking value closed through conversations
₪42,800
Extras and upgrade sales
₪9,600
Staff hours freed up
54
Inquiries handled without an agent
86%

Customer stories

1 / 4

  • Levication

    +76%

    higher website conversion

    On its website, WhatsApp and email.

    Read the story
  • MallaClub

    +220%

    product and upsell revenue

    49 properties and 2 hotels across Lefkada.

    Read the story
  • EZ Group

    22% → 0%

    unhandled inquiries

    200+ units: every inquiry answered or handed on.

    Read the story
  • A 120-key hotel

    $18,000

    recovered booking value in one month

    And 2 bookings a day through Ersona.

    Read the story

Works with what runs your business.

Keep your PMS and channels. We set it up with you.

Available in the Guesty, MiniHotel and Optima marketplaces.

  1. 1

    Connect

    PMS, channels, WhatsApp.

  2. 2

    Configure

    Rules, offers, owners.

  3. 3

    Test

    On your property first.

  4. 4

    Go live

    One workflow first.

See Ersona at your property.

Bring your PMS and one workflow.

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Room 307 at The Gutman Hotel
Photo: The Gutman Hotel · Seven Collection