PMS-neutral AI for hospitality
Upgrade your hotel.Not your entire stack.
Ersona adds AI-powered sales, service and operations across the systems your hotel already uses.
- Keep your PMS
- Human-controlled
- Fast to deploy
Maya R. · WhatsApp · 13:58
Hi! Could we check out at 3pm tomorrow instead of 11?
Late checkout is a paid extra until 15:00
Applied from Casa Aurora · your instructions · 13:58
- Offer sent with payment linkLate checkout · secure checkoutWhatsApp13:58
- Payment receivedLate checkout · Room 12Checkout14:01
- Housekeeping task createdRoom 12 · clean after 15:00 · assignedTasks14:01
Works with the hotel systems you already use.
WhatsApp through the WhatsApp Business Platform — Ersona is a Meta Business Messaging Tech Provider.
Your systems
Keep what works. Upgrade what it can do.
Ersona connects to the systems your hotel already runs and adds a layer of decisions and execution across them — no migration, no re-implementation. We don’t compete for the system of record. We make it more valuable.
Works with Hostaway, Guesty, Optima, Cloudbeds and MiniHotel, your booking engine — WebHotelier included — and more via API. What each connection can do
- PMSGuesty · Optima · Hostaway · Cloudbeds · MiniHotel
- Booking engineyours, or WebHotelier
- WhatsAppWhatsApp Business Platform
- Voicecalls to your number
- Emailguest channel
- SocialInstagram · Messenger · Telegram
- Web chatyour website
- Paymentshosted checkout · GuestApp store
- Operationstasks, housekeeping
The reply wasn’t the work. This was.
One guest message, and everything it set in motion — understood, decided, done, recorded.
Conversation
Maya R. · 13:58
Hi! Could we check out at 3pm tomorrow instead of 11?
- Reservation identifiedRoom 12 · departs Fri 11:00 · Hostaway13:58
- Guest context loaded2 guests · night 2 of 3 · English · Ersona13:58
Ersona · 14:01
Confirmed — late checkout until 15:00 is booked and paid. Housekeeping has the task and the front desk knows. Enjoy the extra morning.
Decision
Late checkout is a paid extra until 15:00
Casa Aurora · your instructions · applied 13:58
Acted across your systems
- WhatsAppOffer sent with payment link13:58
- CheckoutPayment received14:01
- TasksHousekeeping task created14:01
- NotificationsTeam notified14:01
Receipt
€35
collected through your checkout
- Conversation resolvedNo handover needed · Ersona14:02
- Systems involved
- 4
- Handovers
- 0
- Start to finish
- 4 min
Illustrative walkthrough on demo data · your PMS stays the system of record.
See Ersona on my hotelWhat changes · 01
More margin.
Keep more of the demand you already earn: more direct business, relevant upsells, less unnecessary intermediary cost.
A guest asks
- “Could we check out at 3pm?”
- “Any chance of an early check-in?”
Ersona offers
- Late checkout · until 15:00
- Spa treatment · partner service
- Early check-in · from 11:00
your catalogue, your rules, your prices
Paid through your checkout
€35 + €20
2 extras sold on one stay · settled to your account
What changes · 02
Less work.
A month of guest conversations
9 in 10resolved by Ersona · at EZ Group, customer-reported, first six months
1 in 10routed to a person, with the thread attached
Routine questions become decisions, requests become workflows, workflows become completed work. Your team handles the exceptions.
At EZ Group, around 90% of chats are resolved without a person — customer-reported, first six months on Ersona.
Operations automationWhat changes · 03
More freedom.
- Hostaway
- Guesty
- Optima
- Cloudbeds
- MiniHotel
Ersona
your instructions
your channels
your record
- Website chat
- OTA inboxes via PMS
- Your booking engine
Keep your PMS. Use the booking engine you prefer. Add channels and capabilities when they’re useful — without one vendor deciding how fast you can innovate.
Change a system underneath; Ersona and your instructions stay.
Integrations and partners
- Portfolio
- 200+ units · short-term rentals
- Location
- Tel Aviv
- Connected
- Hostaway · WhatsApp · Tasks
- Period
- first six months on Ersona
Customer story
From 26 minutes to 12 seconds.
Guest messages across 200+ units were handled by five virtual assistants — about $5k a month — with an average reply time of 26 minutes. Guests waited; the team copied answers between tools.
EZ Group connected Hostaway for reservations and the guest inbox, WhatsApp for guest messaging, and tasks for the follow-up work. Ersona now answers with the reservation in front of it, creates the work that follows and hands over when a person should decide — with the team able to take control of any conversation.
- average reply time
- 26 min → 12 s
- of chats resolved without a person
- ~90%
- saved per month
- 51 h
Customer-reported, EZ Group case study · first six months on Ersona. The five assistants were retired.
“It is working excellent — above my expectation. The AI understands context and handles guest requests naturally.”
More operators on Ersona
All customer stories
LevicationGuesty“The employees are in love with our system.”
Day-to-day guest operations run close to autonomously on Ersona.
Hostaway- properties and hotels
- 49 + 2
- guests handled
- 4,000+
Mountain villages and separate beaches across Lefkada, served as one guest operation.
Hotel group
4-hotel group · Tel Aviv
4 hotels · 187 rooms · central Tel Aviv
Reservations, guest service and staff tasks all run through Ersona.
Customer-reported, in our words.
Human-controlled
Autonomy on your terms.
Ersona does the routine work. Your team decides how far it goes: who owns a conversation, which paid requests wait for approval, where the exceptions go — and everything stays on the record.
And your managers can ask it directly: what needs attention, why — then have the work carried out. Ask Ersona
- Owner
- Ersona replies; you can step in at any time.
- Approvals
- Airport pickup · 4 guestsTransfers require approval · per product, per property
- Needs Human · routed to
- Front deskRequests Ersona shouldn’t decide, with the full thread attached.
Daniel K. · Email · 09:12
We’d like to add airport pickup for 4 people on Saturday — is that possible?
Room 7 · arrives Sat · Guesty
- Reservation identifiedRoom 7 · arrives Sat 15:00Guesty09:12
- Request understoodAirport pickup · 4 guests · SaturdayErsona09:12
- Instructions appliedTransfers require team approvalCasa Aurora09:12
- Order preparedAirport pickup · 4 pax · pending approvalCheckout09:12
- Payment link sentAfter approvalEmail—
- Task assigned to conciergePickup · Sat 15:00Tasks—
Three questions every operator asks
- Is this a chatbot?
- No. A chatbot answers. Ersona finishes the job — the paid extra, the task, the notification — and closes the conversation. The completed work is the outcome, not the reply.
- Does it replace my PMS?
- No. Your PMS keeps doing its job. Ersona connects to it for reservations, listings and guests, and carries out the work you approve around it. Nothing is migrated; you keep the booking engine and tools you already use.
- What if it gets something wrong?
- Every conversation shows whether Ersona or a person owns it. Your team can take control with one click, anything sensitive can wait for approval before a guest is charged, and requests Ersona shouldn’t decide are flagged as “Needs Human” with the full history attached.
Have a different one? — the same assistant your guests would talk to.
See it on your hotel.
A short walkthrough on your own PMS, channels and policies — no migration, no commitment. Questions first? Chat with Ersona in the corner — the same assistant your guests would talk to.