Upgrade your hotel.Not your entire stack.
Ersona understands each guest, follows your rules and completes the work across the systems your hotel already uses.
- Your PMS stays
- You write the rules
- A person can take over any time
Maya R. · WhatsApp · 13:58
Hi! Could we check out at 3pm tomorrow instead of 11?
PMSRoom 12 · departs Fri 11:00
Late checkout until 15:00 · €35From your instructions
Ersona · 13:58
Of course, Maya. Late checkout until 15:00 is available for Room 12 as a paid extra. Here’s a secure link to add it - I’ll confirm as soon as it’s through.
PAID €35
Housekeeping movedTeam notifiedRecord complete
Request
Maya R. · WhatsApp · “Hi! Could we check out at 3pm tomorrow instead of 11?”
Context
Room 12 · departs Fri 11:00 · Late checkout until 15:00 · €35 · From your instructions
Decision
“Of course, Maya. Late checkout until 15:00 is available for Room 12 as a paid extra. Here’s a secure link to add it - I’ll confirm as soon as it’s through.”
PAID €35
Done
Housekeeping moved · Team notified · Record complete
Resolved
Illustrative workflowCasa Aurora is a demo property.The answer wasn’t the outcome. The completed work was.
Your team shouldn’t be the integration layer.
One request touches the PMS, the guest channel, payments, tasks and the record. Ersona moves the context, the decision and the work between them.
Maya’s reservation travels a route: her request arrives on a guest channel; the reservation is found in the PMS; the hotel’s instructions decide €35 until 15:00; payment is taken; a task is created and the team notified; and the record holds what happened and why. Ersona is the route between the systems.
Illustrative workflow
WhatsApp - Maya’s request arrives.
PMS - Room 12 found, departure attached.
Instructions - €35 until 15:00 decided.
Payments · Tasks · Team - paid, housekeeping moved, team notified.
Record - what happened, and why.
Illustrative workflow
The operating layer for the upgradeable hotel.
Six months in at EZ Group - 200+ units on Hostaway.Customer-reported
- average reply
- 26 min → 12 s
- chats resolved without a person
- ~90%
- saved per month
- 51 h
One guest. One context. Every surface.
The same reservation follows the work - from the first question to the final record.
Inbox · 3 threads · Maya R. active
13:58
Hi! Could we check out at 3pm tomorrow instead of 11?
Ersona · 13:58
Of course, Maya. Late checkout until 15:00 is available for Room 12 as a paid extra. Here’s a secure link to add it - I’ll confirm as soon as it’s through.
PAID €35
Action trail
Reservation found · PMS
Instruction applied · €35 until 15:00
PAID €35 · checkout
Housekeeping moved · Team notified
Record complete
Illustrative workflowThe operator’s inbox - Ersona handling, your team one click from taking over.
Powerful where it should be. Human where it must be.
You write the rules Ersona follows - and the lines it must not cross.
Omar S. · Room 3 · WhatsApp · 07:52
“Refunds and complaints: hand over to the duty manager - don’t decide.”
- Why
- Your instruction - refunds hand over to the duty manager.
- Already done
- Maintenance task created (Room 3 · AC · high) · guest replied with care
- Sent to
- Duty Manager · 07:53
- Handled by
- - waiting for a person · logged when taken
Illustrative workflowNothing moves past this point without a person.
Value should follow completed work.
Paid extras, recovered bookings and returned hours trace back to requests Ersona finished - labelled by how we know.
Modelled exampleA demo month at Casa Aurora.
On real figures we label the evidence: Observed · Attributed · Modelled
EZ Group grew across 200+ units without adding people to its guest-service team - the customer estimates Ersona now handles work that would otherwise be spread across roughly five people.
Customer-reportedEZ Group · first six months on Ersona. Read the story
Additional upside - not counted above.
“The conversions through the website are insane - you don’t realize how much this improves our operation.”
Customer-reportedLevication reports that at least one booking a day now closes through Ersona · August 2026.
See the economicsWorks with the hotel systems you already use
Built to work with what already runs the hotel.
Connect Ersona to the systems your property already runs. Start with the workflow that creates the clearest value - expand when it earns the right.
Connect · Teach · Review · Run · Expand
Available in the marketplaces your hotel already trusts - Guesty, MiniHotel and Optima.
Plus your booking engine, WhatsApp Business, email, website chat, Instagram, Messenger, Telegram and the phone. Don’t see your system? Tell us what you use
See what Ersona could finish at your hotel.
Bring one workflow, one property and the systems you already use - a short walkthrough on your own PMS, channels and rules. Nothing to install, no commitment.
Resolved · Maya R. · Room 12 · late checkout · +€35 · recorded