From 5 VAs to Zero Stress:
How EZ Group Runs 130 Units
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EZ GroupSTR
EZ Group is a short-term rental management company operating over 130 Airbnb units, providing end-to-end hosting services including guest communication, scheduling, and property upkeep - all managed by a lean team using automation.
130 units
2 hosts
Tel Aviv
6 months using Ersona- 5 virtual assistants (≈ $5k / month)
- 26 min average reply → guests waiting, stress rising
- Stress & missed bookings
- 47 h/week on copy-paste replies
- Set-up in < 10 min via Hostaway / Guesty
- 12s average reply → happier guests
- 90% of chats auto-resolved 24/7
- ~42 h/week freed + VAs retired
Respond to every guest. Without being available 24/7.
Ersona helps short-term rental hosts like EZ Group automate 90% of guest communication - and turn website visitors into booked guests. All with instant replies, smart scheduling, and consistent service across Airbnb, WhatsApp, Hostaway, and more.
Common guest requests Ersona resolves:
- Check-in & smart locks"How do I check in?"
- Wi-Fi & House rules"Where's the Wi-Fi code?"
- Luggage, parking, airport rides"Can I leave my bags after checkout?"
- Local tips & restaurant picks"Any good restaurants nearby?"
Ersona also helps prevent bad reviews with sentiment-guard
Stops bad reviews at the source Ersona spots anger or confusion, sends a calming reply or routes to a human with full context - before frustration hits your Airbnb page.
"I didn't realize how much of my day was going to guest messages — until Ersona just handled it. Now I can breathe, focus on my listings, and still give guests a great experience."
Eliran ZoharSuper Host
More Revenue. Less Work.
Eliran has unlocked new revenue streams with Ersona: Upsells like late check-outs, early check-ins, and local service recommendations are now handled automatically, generating consistent monthly gains.
Response-driven revenue grew by 17.3%
Ready to retire the inbox busywork?
Connect listings in minutes, watch replies drop to seconds.