Customer story · Villas and hotels · 49 properties and 2 hotels · Lefkada · Hostaway
- product and upsell revenue
- +220%
- guests handled through Ersona
- 4,000+
- in booking leads surfaced (lead value, not booked revenue)
- $360,000+
Extras that sell, across a whole island.
MallaClub serves villas and hotels from mountain villages to separate beaches as one guest operation - with extras offered, paid and passed to the right team in the same conversation.
Book a demoMallaClub’s figures, across its portfolio.
The problem
One portfolio, spread across an island.
Forty-nine properties and two hotels, from mountain villages to separate beaches. Guests are in one place and the people who look after them in another - and offering extras across that many properties, then making sure each one is delivered, is hard to do by hand.
What changed
Every property served as one guest operation on Hostaway.
- Guests answered with the reservation in viewErsona reads each stay from Hostaway and replies on the channel the guest used, Airbnb and Booking.com threads included.
- Extras offered and paid in the conversationGuests are offered what fits their stay and pay securely in the chat; the purchase is recorded on the stay.
- Each request reaches the right local teamRequests from any property go to the team that looks after it, with the stay attached - so the work reaches the people nearest the guest.
- Booking leads surfaced for the teamEnquiries that could become stays are surfaced for the team to act on.
Properties in the MallaClub portfolio
Each runs under its own brand; the result above is MallaClub's, across the portfolio.
GEBA Luxury Residences
Sila Vasiliki
Omni House Lefkada- Villa Lulu
The result
Extras that sell - without adding people to handle guests.
+220%product and upsell revenue
MallaClub reports 220% growth in product and upsell revenue, more than 4,000 guests handled through Ersona, and a portfolio that keeps growing without adding people to handle guests.
“It’s going to take us to the next level of hospitality.”
See it in 15 minutes. Meet your agent in 6 hours. See the difference in 30 days.
A 15-minute tailored demo, your first agent within six hours, a month of refinement - and an Ersona team member alongside you throughout.