LevicationCustomer story · Short-term rentals · ≈60 apartments · Tiberias and Migdal · Guesty
- higher website conversion
- +76%
- bookings closing through Ersona
- 1+a day
More website visitors become guests.
Ersona runs Levication's guest communication on the website, WhatsApp and email - so a team of three spends its time on the apartments, not the inbox.
Book a demoLevication’s figures. Bookings a day as of August 2026.
The problem
Sixty apartments, three people and every channel at once.
Questions and booking enquiries arrive on the website, WhatsApp and email at any hour. With about sixty apartments in Tiberias and Migdal and a team of three, every hour spent answering messages is an hour away from the apartments themselves - and an enquiry answered late is a booking that goes elsewhere.
What changed
One guest operation across the website, WhatsApp and email.
- Website enquiries answered while visitors decideAvailability and answers on the website itself; a booking request opens as an inquiry in Guesty for the team to confirm.
- WhatsApp and email answered with the reservation in viewErsona reads the stay from Guesty and replies in the guest's language, on the channel they used.
- Work that needs a person goes to the teamWhat needs hands on site reaches the right employee with the details attached; the rest is handled.
- The phone, nextLevication's phone line is now being connected to the same operation.
The result
More of the website's visitors book - and the team stays in the field.
+76%higher website conversion
Levication reports 76% higher website conversion and at least one booking a day now closing through Ersona. Day-to-day guest operations run close to autonomously; the three employees are needed mainly for physical work on the ground.
“The conversions through the website are insane - you don't realize how much this improves our operation.”
“My employees are in love with your system.”
See it in 15 minutes. Meet your agent in 6 hours. See the difference in 30 days.
A 15-minute tailored demo, your first agent within six hours, a month of refinement - and an Ersona team member alongside you throughout.