Ersona vs Asksuite
Win the booking. Take care of the stay.
Ersona turns enquiries into paid, confirmed bookings - then runs arrival, service, paid extras and follow-up for the same guest.
The problem
Booking conversion is where revenue starts. The stay is where it is kept - in extras sold, service delivered and guests who come back.
Ersona's answer
One guest context from the first enquiry to the return offer, with your team working on WhatsApp.
The full guest experience, and the work behind it
- Direct booking with payment and provider confirmation
- Online check-in for every required guest
- Guest App - no download
- Paid extras and upgrades, fulfilled
- Staff tasks on WhatsApp
- Surveys and owned follow-up
- Phone, WhatsApp, email and website chat - plus OTA threads through your Hostaway or Guesty inbox
- Ask Ersona for managers
Why choose Ersona over Asksuite.
Bookings completed, not just quoted.
Room options, secure payment and provider confirmation in the conversation.
Every channel, phone included.
24/7 across WhatsApp, website chat, email, phone calls and OTA threads on Hostaway or Guesty - in 48 languages.
The stay, handled.
Online check-in for every required guest, paid extras fulfilled by named employees on WhatsApp, requests closed with the guest informed.
Guests who come back.
Booking source, check-in details and preferences on one guest profile, ready for a relevant return offer.
- 2a daybookings through ErsonaA 120-key hotel →
- 34%more direct bookings
- 99%of guests have their information captured, across booking channels
One guest, from enquiry to the next invitation.
- GuestMaya calls about 14–17 Nov; room options arrive on her WhatsApp.
- SystemShe pays €525 and Hostaway confirms reservation CA-48231.
- ErsonaMaya and Luca both check in online; the reminder stops.
- TeamShe buys breakfast in the Guest App; Leo in the kitchen serves it and she is told.
- ErsonaAfter the stay her feedback is saved and her preferences kept for a return offer.
Outcome
One guest, one record - from the first call to the next stay.
How the workflows compare.
- Conversion
- ErsonaLive availability, room cards, secure payment and a reservation confirmed by the provider in the conversation.
- AsksuiteReal-time quotes and 400+ booking-engine integrations to turn chats into bookings.
- Stay automation
- ErsonaOnline check-in for every required guest with reminders that stop on completion; survey problems become owned tasks.
- AsksuiteAskFlow agents for check-in and check-out, booking confirmation, satisfaction surveys and recovery.
- Service execution
- ErsonaIn-stay requests and paid extras go to a named employee on WhatsApp and are tracked to completion.
- AsksuiteAutomates communication from first contact to post-stay.
- Guest data
- ErsonaBooking source, check-in details and preferences on one guest profile, used for a relevant return offer.
- AsksuiteA CRM Data Submission Agent sends guest data to the hotel's CRM.
Asksuite details from its own published pages, checked 14 October 2026. Something changed? Tell us
See a booking through to the stay.
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