Solutions

The same layer. Written for your kind of operation.

Ersona runs the same way everywhere — answers from your rules, work created, a person where you decided. What it takes on first, and which systems it sits on, differs by who you are.

  1. Independent hotels

    A front desk that answers every channel — without another person on shift.

    Guest messages on WhatsApp, email, website chat and the phone, answered with the reservation in front of Ersona and within the rules you wrote. Paid extras sold and paid. Housekeeping and maintenance work created. Your PMS untouched.

    Independent hotels

  2. Hotel groups

    One layer across the portfolio. Rules per property.

    Every property keeps its PMS, its channels and its own instructions; the group gets one way of working, one record of what was done, and a manager who can ask what needs attention across all of it.

    Hotel groups

  3. Professional rental operators

    Run the guest side of a portfolio without a desk.

    Ersona sits on your Hostaway or Guesty account: the PMS inbox and relayed Airbnb and Booking.com threads answered from your rules, extras sold, tasks created for cleaners and maintenance, booking enquiries opened on your own engine — the same operating model our first customers run 200+ units on.

    Vacation rentals & serviced apartments

See it on your hotel.

A short walkthrough on your own PMS, channels and policies — no migration, no commitment. Curious how it talks to guests? Try the guest assistant in the corner — it runs on the demo property.

See Ersona on my hotelBook a meeting
See Ersona on my hotel