50+ properties · Voice + WhatsApp + Email · <60s response · 40+ languages
Ersona Concierge
Online · Replies instantly
¿Tienen parking disponible?
10:42
¡Sí! Parking disponible por €12/día. ¿Cuándo llegas?
10:42
Instant PMS sync · Task created · Under 60 seconds
50+ properties · Voice + WhatsApp + Email · <60s response · 40+ languages
Ersona Concierge:
Your late checkout is confirmed for 3:00 PM. Enjoy your day, Maya ✨
Live in 30 minutes · Zero commitment
90-second overview
Trusted by 50+ hotels · 2,000+ daily conversations · 40+ languages
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Watch Ersona understand intent, check systems, and execute—in seconds.
Routing messages, checking PMS, updating invoices, assigning tasks
Watch Ersona handle it in 8 seconds →
Ersona Concierge
Online
Guest request
€4,760
Upsell GMV
42s
Avg Response
4.8
CSAT
System execution
One request. Three systems updated. Eight seconds.
Every request, every time
Specialized agents coordinate with your team—handling 24/7 conversations across Voice, WhatsApp, Email, and OTA channels.
Turns first inquiries into qualified, high-intent leads — automatically. Stops missed inquiries, answers instantly with correct availability, policies, and pricing — in any language.
2 adults + 1 dog, July 12-15?
Closes bookings, handles objections, and maximizes revenue — synced with your PMS. Captures revenue you'd miss, increases direct share, and uses real-time inventory to negotiate and confirm bookings.
Too expensive 😕
Resolves requests, creates tasks, and coordinates staff — fully aligned with your SOPs. Removes operational chaos, ensures every request is handled on time, and keeps your team focused on high-value interactions.
Extra towels? 🛁
Service automation with human oversight
"We need extra towels in room 304."
Ersona creates task in Ops Dashboard: 'Towels -> Rm 304'
Housekeeper marks task complete. Ersona notified.
"Towels delivered! Need anything else?"
Real execution flow: guest conversation → system action → dashboard update
Marketing Agent
Capture inquiries instantly
"Availability for July 12-15?"
Checks PMS, sends offer.
Real execution flow: guest conversation → system action → dashboard update
Sales Agent
Negotiate and close
"Too expensive."
Offers alternative, sends link.
Real execution flow: guest conversation → system action → dashboard update
Service Agent
Automate service requests
"Need towels."
Staff notified, guest updated.
Real execution flow: guest conversation → system action → dashboard update
One guest. €1,049 lifetime value. Watch Maya's complete journey.
Do you have availability for July 12-15?
Checks PMS → Sends booking link
Maya books Suite #304
PMS updated → Email sent → CRM tagged
48h before arrival
Sends check-in code + late checkout offer
Maya: "Room is perfect!"
Sentiment logged → Follow-up scheduled
Maya: "Extra towels?"
Task created → Staff completes → Follow-up
Maya: "Can I check out at 2 PM?"
€25 fee → Invoice + PMS + task updated
Ersona: Leave a review?
Maya leaves 5-star review → CRM logged
60 days later
15% off direct booking → Maya rebooks
Do you have availability for July 12-15?
Checks PMS → Sends booking link
Maya books Suite #304
PMS updated → Email sent → CRM tagged
48h before arrival
Sends check-in code + late checkout offer
Maya: "Room is perfect!"
Sentiment logged → Follow-up scheduled
Maya: "Extra towels?"
Task created → Staff completes → Follow-up
Maya: "Can I check out at 2 PM?"
€25 fee → Invoice + PMS + task updated
Ersona: Leave a review?
Maya leaves 5-star review → CRM logged
60 days later
15% off direct booking → Maya rebooks
Total Value Per Guest
€1,049
Initial booking (€540) + upsells (€50) + repeat booking (€459)
+ 5-star review + positive sentiment + zero manual work
Results within 30 days—revenue up, operations streamlined.
Higher Direct Booking Value
Average across pilot properties vs OTA
First Response Time
Median across 40+ languages
ROI Increase
Proven by EZ Group (12-month study)
Always Working
Never sleep, never sick, never OOO
Average Upsell Per Guest
Late checkout · Room upgrades · Add-ons
Perfect-moment upsells: upgrades, add-ons, early check-in, late checkout.
From chat to checkout—fewer clicks, more bookings.
Every conversation feels authentic, never pushy or robotic.
Direct Booking Share
30% → 48% in 90 days
Avg Response Time
12 hours → 42 seconds
Upsell Revenue
€1,200 → €4,800/month
Real-time operations dashboard · Track revenue, response times, and guest satisfaction · Updated live
50+
Hotels & Property Groups
Across EMEA, LATAM, APAC
1,200+
Rooms Managed
Via PMS integrations
<60s
Avg Response Time
Median across 40+ languages
24/7
Always Active
Never sleep, never sick
"It is working excellent - Above My Expectation"
Short-Time-Rentals Manager, SuperHost
Served over 14.5k happy customers with Ersona all across the world.
"Our efficiency increased dramatically!"
4 Hostels, 3 Cities
Managing multiple locations with seamless automated guest communication.4
"Finally, a system that understands hospitality, not just tech"
Boutique Hotels, 6 Properties
Serving guests across 6 oceanfront properties in Greece with Ersona.
40+ languages, WhatsApp-first, culturally tuned. Because 70% of your guests never email.
Ersona Concierge
Online · Replies instantly
Do you have parking available?
10:42
Yes! Parking available at €12/day. When do you arrive?
10:42
July 15th
10:42
Perfect! Parking reserved for July 15th ✨
10:43
Native fluency → Cultural context → Instant sync
+ 34 more languages across EMEA, LatAm, APAC
Your guests can call, text, or message. Ersona handles all of it—seamlessly.
Voice Demo
Click play to start
Real voice call → Live transcript → Instant action
Same intelligence · Same execution · Any channel
Three steps to your AI operations team
Link your PMS and messaging channels in 5 minutes
Set your automation rules, brand voice, and policies
Your AI team starts handling guests within 30 minutes
PMS, channel manager, messaging—all synced in real time.
Works through your existing channels and dashboard
Connect your PMS and start handling guests same day
Availability, rates, and guest data always current
Setup walkthrough · Live in 30 minutes · Zero commitment
Connect your PMS. Choose your playbook. Go live in 30 minutes.
GDPR-aligned · Security-first practices