every stage, one flow
The guest journey is where your reputation, efficiency, and revenue meet. Ersona automates what should be automated, involves your team when needed, and learns from every interaction—turning service moments into growth moments.
Goal
Capture interest and move to direct inquiry
Ersona answers pricing, availability, and amenities via WhatsApp or web chat. Detects intent, collects stay details, routes complex cases to staff, and promotes direct-booking incentives.
Ersona Agent
Just now
Here are two rooms that match your dates. Book direct to get late checkout included.
Key Metrics
Direct or OTA
Goal
Convert in as few clicks as possible—prefer direct
Ersona prefills booking links via your PMS or booking engine, handles objections and alternative suggestions, offers right-time incentives (add-ons, upgrades, flex terms).
Ersona Agent
Just now
I can hold the Superior King for 15 minutes. Would you like to secure it now?
Key Metrics
Goal
Reduce questions and drive paid add-ons
Ersona sends confirmation summaries and digital guides, promotes early check-in and upgrades, collects IDs/ETA, and opens operations tasks automatically.
Ersona Agent
Just now
Your stay is set! Want early check-in for €25? I'll prioritize housekeeping.
Key Metrics
Goal
Smooth arrivals, minimal front-desk load
Ersona sends codes, directions, Wi-Fi, and parking info at the right time. Monitors sentiment and escalates issues proactively.
Ersona Agent
Just now
Your door code activates at 15:00. Text me 'Help' anytime for a quick handoff.
Key Metrics
Goal
Resolve requests fast; monetize contextually
Ersona handles routine requests and opens ops tasks, suggests timely add-ons (breakfast, spa, late checkout).
Ersona Agent
Just now
Housekeeping can come at 11:30. Would you like a 2-hour spa pass?
Key Metrics
Goal
Frictionless exit and last-minute revenue
Ersona sends checkout steps, transport tips, and late-checkout offers. Confirms payments and shares receipts automatically.
Ersona Agent
Just now
Checkout is at 11:00. I can extend to 13:00 for €20—want me to arrange it?
Key Metrics
Goal
Turn satisfaction into reviews and repeat bookings
Ersona sends personalized review requests and direct-return incentives. Feeds insights back into playbooks and tone models.
Ersona Agent
Just now
Thanks for staying! Would you share a quick review? Here's 10% off your next direct booking.
Key Metrics
Goal
Re-engage past guests with relevant offers
Ersona detects seasonality and guest preferences, triggers well-timed comeback campaigns.
Ersona Agent
Just now
We saved your favorite suite for the spring festival—shall I hold the dates?
Key Metrics
See how Ersona handles every stage—from inquiry to loyalty
Book Your Demo5-minute integration walkthrough • See results in 30 minutes